The CSAM understands customers’ businesses and where to find decision makers within them. We create customer value by: Accelerating cloud consumption, Orchestrating all support and delivery activities, Helping to solve problems quickly through expert advice, Being a trusted advisor with customer and Microsoft stakeholders.Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

Actually, for Microsoft..., the quality assurance, using KPI and QA's metrics with Incident Managers 's population, involving the concept of Total Quality Management, avoid business Risks and investigating the RCA (Root case Analisis) and take advantage of the challenges as improvement opportunities.

Incident Manager in Portuguese/English for Microsoft.I'm dealing with customer claims and deliver regular updates, reporting and trending analysis through regularly scheduled customer communications.and I Provide our customers with a reliable and available point of contact for their reactive support needs deal with complex business problems and look for the best solution thru decision-making process and looking process improvements (avoid missing SLAs).

Brillio (Microsoft's partner), Incident Manager in Portuguese/English.I'm Dealing with customer claims and deliver regular updates, reporting and trending analysis through regularly scheduled customer communications.and I Provide our customers with a reliable and available point of contact for their reactive support needs deal with complex business problems and look for the best solution thru decision-making process and looking process improvements (avoid missing SLAs).

IT Project Coordinator for Business Continuity Plan (BCP). Manages daily activities for ensuring the security and integrity of company data, databases, information systems, and technology. Manages disaster recovery and resumption plans into a multicultural environment. Some of our key accounts are P&G, XPO, Bimbo, United Airlines, Black, and Veatch.

Business Analyst (Accounts Receivable): responsible of accounts receivables for Brasil, for mid-tier´s firms. SAP and Excel usage daily. Taking care of the payment trend of the customer and risk management for potential bad debt.

Remote Support Analyst in Mission Critical (MC): HP-UX and Non Stop analysis of the customer devices, patch analysis and system health check.

Data Quality, Customer Service and Production Analyst.