Gerardo Enrique Lang Velasquez Email & Phone Number

Work as a part of a global team to provide top class support to external customers.Troubleshoot standard technical queries related to software products by LogMeIn.Taking ownership for listening to and understanding basic customer problems, asking relevantquestions to resolve problems within required timescales.

Guatemala, Guatemala

System administration, active directory user creation, client-side ID creation and access, email creation and access, badge ID creation and user access level assignment, user reporting and system auditing.

Act as a liaison between the company and a large number of high-profile re-sellers anddistributors of Xerox equipment across the United States.Overlooking and confirmation of timely and accurate delivery of equipment.Handling of shortages or excess in deliveries in a timely manner.Conducting training for new hires and providing support once they were on production.

Act as a liaison between sales agents and internal support services.Creation of Xerox equipment/services orders and proposals, order tracking and management.Closely following up with both internal and external customers on existing open tasks.

Act as the first filter in post-sale operations to ensure compliance between company policiesand the documents generated by the sales force.Receive, audit, sort, and generate new transactions for my internal team to process.Analyze and distribute workloads to ensure efficiency and service level agreement compliance.

Monitoring network devices to resolve issues with nodes, servers, applications and services.Acting quickly and efficiently when problems arose to minimize impact on other applications.Generate and send notifications to affected users and upper management.

In charge of overlooking an operation of 12+ people.Generate monthly expense reports from my team to upper management.Ensure customer satisfaction and dealing with unsatisfied customers.Constantly looking for new sales opportunities.

Process financial transactions related to mortgage payments.Responsible for follow up and assistance on a specific client portfolio that included individual,corporation and government accounts.