Responsible of Providing assistance to Employees and Vendors in North América (US) Medical Benefits and Tuition Reimbursement when there is an inquiry or problem, Employees Verification and data Correction on ours and Vendor's system.Report generation and Report Analysis for the vendors.-I was part of an internal project, that was intended to change the codes for our System (JDE and SAP) in order to simplify the job.-SSN Correction process in Vendor System. -Created a Tool that simplified the Lump Sum Report process, avoiding the Human error and reducing the time getting a 650% of improvement. -I helped in the migration of the wages notices report, and in turn, when We had the process, I worked togueter with the implementation team to Created a Tool that helped us reduce time by 257%.-Contact person for the adoption process and payment processing. -Contact person for the Tuition Reimbursement process and payment processing.-Vendor Case review and deduction calculation analisis.-Working retiree report generator, report analysis and case correction.

Carrying on general logistics duties such as completing the end to end process on a purchase order from quoting, negociating, placing the order, payment, tracking, receiving and Distributing the goods to the clientsHandling and maintaining the Company's customer base by performing outbandcalls to potencial new clients as well performing regular follow ups to existing clients to ensure their needs are constantly met.Handling sensitive information related to profit margins and company cost figures.

Handling inbound calls from associates related to loans, savings, certificates of deposit, credit cards and General inquires.Performing credit analysis required for anyone to be subject to a loan, the performing the end to end process to constitute the credit.

Team lead and coach for the Credit Cards team, assisting on the onboarding process of new Employess.Performing Online banking troubleshootingHandling general inquiries related to checking/ savings accounts and credit cardsOffering optional and-os to clients for additional income to the company.

Handling inbound and outbound calles from associates related to mortgage.Collect mortgage payments or Helping the associates creating payment plans in order to continue paying their houses.