Gerardo Leon Email & Phone Number

Mexico City, Mexico

Cdmx México

Implement operational processes focused on service quality, cost reduction and customer satisfaction. Verify that the operational processes are followed according to the established quality standards. Monthly Meetings with leaders to present the results of the processes.

Indaiatuba, S.P. Brasil

Implement Safety process at the clients' facilities (oil & gas industry ships), based on the DEKRA BAPP © methodology in order to avoid accidents at workplace. Train staff in the new methodology guaranteeing the quality in the execution of the new processes.Meetings with leaders to know the progress of the process as well as the delivery of results.

Mexico City Area, Mexico

Analyze, Implementing and supervise the customer processes (pharmaceutical industry) according to the COFEPRIS quality standards. Establish quality indicators in order to measure processes. Measurement of customers satisfaction (internal and external) through surveys. Definition of requirements, policies and procedures. Implementation of best practices.

México, D.F.

Implementing and coordinate closely with the staff in London and Singapore the SoLS project (Software License Service), consisting of processing and monitoring all the Software requirements on internal business units from Novartis Pharmaceutical. Producing ad-hoc reports for the business, Identification of possible process improvements, ensure data quality. Special service, support and follow up to the regional division in Brazil.

México, D.F.

Supervising and directing the operating activities of the business: diagnostic, logistic, documentation, establishment of processes, monitoring of operations. Implementation and follow up to the improvements in the procedures of the business according to the ISO-9000 norms. Attention and monitor the request of the external and internal clients. Follow up and solving to customer´s complaints.

México. D.F.

Implemented project analysis and planning into the nature of auto accidents. Developed a customer service office with the intention of improving customer relations. I was in charge of performance appraisals, defined work to be done, described products and services, work positions and objectives.

International Business Management Diploma -Fundamental

Intensive English- Level 7

Diplomado, Aplicando Las Herramientas Harvard University Global System

Ingeniero, Electrónica Y Comunicaciones