As an Industrial Engineer, I have a keen interest in applying my analytical and problem-solving skills to optimize processes, products, and services. I graduated from Universidad Anáhuac Querétaro in 2019, where I learned the fundamentals of engineering, management, and innovation.Since January 2023, I have been working as a Customer Experience Analyst at Ria Money Transfer, a global leader in money remittance and digital payment services. In this role, I use CRM software, Figma, and data analysis tools to design, implement, and evaluate customer journey maps, user feedback surveys, and satisfaction metrics. I also support the digital marketing team with content creation, campaign management, and web analytics. I enjoy collaborating with cross-functional teams and stakeholders to deliver customer-centric solutions that enhance user retention, loyalty, and satisfaction.