Gerardo Martín Cerda Ortiz Email and Phone Number
As an Industrial Engineer, I have a keen interest in applying my analytical and problem-solving skills to optimize processes, products, and services. I graduated from Universidad Anáhuac Querétaro in 2019, where I learned the fundamentals of engineering, management, and innovation.Since January 2023, I have been working as a Customer Experience Analyst at Ria Money Transfer, a global leader in money remittance and digital payment services. In this role, I use CRM software, Figma, and data analysis tools to design, implement, and evaluate customer journey maps, user feedback surveys, and satisfaction metrics. I also support the digital marketing team with content creation, campaign management, and web analytics. I enjoy collaborating with cross-functional teams and stakeholders to deliver customer-centric solutions that enhance user retention, loyalty, and satisfaction.
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Sr. Operations Strategy AnalystRia Money TransferQuerétaro, Mexico -
Customer Experience AnalystRia Money Transfer Jan 2023 - PresentQuerétaro, Querétaro Arteaga, México -
It Project ManagerE-B2B Connect Inc. Dec 2019 - Dec 2022Santiago De Querétaro, Querétaro Arteaga, MéxicoStrategic PlanningProject Management of Platform Development and Sub-Implementation ProjectsOrganization of Business Rounds at National and International level.Product DevelopmentCRM System ImplementationDigital MarketingManagement, Administration and Analytics of support software (CMS / Algolia / Internal Administration Panel). -
Project ManagerJmt Consultores, S. De R.L. De C.V. Dec 2019 - Jul 2022Santiago De Querétaro, Querétaro Arteaga, MéxicoManagement of Consulting Projects in the Horti-Floriculture sector.Implementation of CRM System (ZOHO CRM Plus)Digital MarketingPublic and International RelationsManagement of Market Research ProjectsOrganization of Business Rounds -
Project ManagerOrnamental Plants & Flowers Mexico Dec 2019 - Jul 2022Santiago De Querétaro, Querétaro Arteaga, MéxicoMember of the Organizing Committee of OPF Mexico 2021 pwr. by IPMESSEN (2021)Co-Organizer of the 1st Digital Business Roundtable for Nurseries Colviveros - e-B2B Connect, Inc. in Colombia (2020)Incorporation of OPF Mexico as a member of the International Association ofHorticultural Producers (AIPH) - (2020)Management of Horticultural-Floricultural Consulting ProjectsCRM System Implementation (ZOHO CRM Plus)Digital MarketingPublic and International RelationsManagement of Market Research ProjectsOrganization of On-Site EventsEditor of "Innovation and Technology" Section and Content Supervisor at OPF News Newsletter -
Trainee Erp EngineerCnh Industrial Jan 2018 - Sep 2018Querétaro Y Alrededores, MéxicoERP system management (QAD)5S Project Management in Production AreasEngineering Changes (KAIZEN)
Gerardo Martín Cerda Ortiz Skills
Gerardo Martín Cerda Ortiz Education Details
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Engineering
Frequently Asked Questions about Gerardo Martín Cerda Ortiz
What company does Gerardo Martín Cerda Ortiz work for?
Gerardo Martín Cerda Ortiz works for Ria Money Transfer
What is Gerardo Martín Cerda Ortiz's role at the current company?
Gerardo Martín Cerda Ortiz's current role is Sr. Operations Strategy Analyst.
What schools did Gerardo Martín Cerda Ortiz attend?
Gerardo Martín Cerda Ortiz attended Universidad Anáhuac Querétaro.
What skills is Gerardo Martín Cerda Ortiz known for?
Gerardo Martín Cerda Ortiz has skills like Microsoft Office, Liderazgo, Microsoft Word, Microsoft Powerpoint, Oratoria, Redes Sociales.
Who are Gerardo Martín Cerda Ortiz's colleagues?
Gerardo Martín Cerda Ortiz's colleagues are Abbas Zinati, Liliane Faye Avisado Medrano, Afifa Ahmad, Nurhaziqah Jaafar, Armelle Kouame, Oluwatosin Adeiye, Ketan Pednekar.
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