Technology Support Analyst
Current• Mobility administrator • Supported annual partners retreat meeting in Scottsdale Arizona• Resolved user technical issues and support requests for staff and attorneys• Local liaison for Data Center and Network Operations for network issues and projects• Build and image laptops and desktops for end users• Support windows XP, Win7 and Windows 10 platforms and applications such as Office 2003-2007, Office 2016, Blackberry, Acrobat, PowerPoint, Microsoft service packs, Internet explorer, Novell Client, Lotus Notes, Citrix, McAfee virus scan, PerfectDisk and Interwoven filesite.• Service Printers, Laptops, Equitrac terminals and Desktops.• Network Maintenance and local network projects• Maintain inventory of PC’s, Laptops, monitors, printers and scanners• Active Directory application group policy• Provided timely entry of issues into ticketing system to ensure timely follow up and adherence to firm IT SLA’s• Made regular contributions to the firms IT Knowledge base• VPN configuration for traveling Attorneys• Level 2 support and troubleshooting of applications and hardware• Equipment ordering and managed office asset inventory and tracking• Multi-media support for local office, Video & Telephone Conference setup• Configured PC and laptop set ups for visiting clients and attorneys• Lotus Notes 6.54, Outlook 2010 and 2016
