Gerardo Ochoa Email & Phone Number

Tijuana, Baja California, Mexico

* Resolve technical issues (hardware & software) from incoming external businesses and end user’s contacts and proactive systems.* Respond to service, products, technical and customer-relations questions on subjects such as features, specifications, repairs on current and discontinued products, parts, and options based on customer entitlement.* Evaluate unique or complex installations or configurations and make recommendations for resolution.* Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Tijuana, Baja California, Mexico

Tijuana, Baja California, Mexico

* Responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware* Development of innovative methods for troubleshooting the network to reduce downtime and repair costs.* Responsible for Equipment Inventory* Identification of opportunities for team training.* Responsible for the Installation of Structured Cabling for 95 workstations, installation and configuration of 95 Computer Equipment.

Tijuana Area, Mexico

✓ Responsible of coordinating the installation of Network infrastructure for Safran’s Building Consolidation Project.✓ Responsible for providing timely reports on the progress of the project.✓ Responsible for creating and managing contingency plans that keep the company running during plant transfers.✓ Responsible for the coordination and implementation of the Windows 7 to Windows 10 OS migration project to more than 400 PC's.

Tijuana Area, Mexico

✓ Responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware✓ Design, develop, implement and coordinate systems, policies and procedures.✓ Identify problematic areas and implement strategic solutions in time.✓ Identifying opportunities for team training and skills development.

Tijuana Area, Mexico

✓ Reach out to customer leads through cold calling.✓ Present, promote and sell products/services to existing and prospective customers✓ Perform cost-benefit analyses of existing and potential customers.✓ Coordinate sales effort with team members and other departments.✓ Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.✓ Responsible for creating the Project Scope, Project Plan and Work✓ Schedule for new projects.

Tijuana Area, Mexico

✓ Responsible for the tracking and monitoring of more than 100 Units of the Company through Systems with GPS Equipment.✓ Preparation of Incident Reports and responsible for reporting to CBP (Custom Border Patrol) in case of any suspicion of illegal activity of the Units.✓ Establish and create Routes (Origin / Destination) within the Tracking Platform.✓ Creation of the Geo fences where the Units came to load or deliver (Containers).

Ingeniero En Electronica, Electronic, 85

Activities and Societies: Sociedad de Alumnos

Diplomado En “Telecomunicaciones Y Redes De Información”, Redes Y Telecominicaciones

Diplomado en Redes y Telecomunicaciones

Bachillerato

Activities and Societies: Sociadad de Alumnos, Equipo de Volleyball