Gerardo Pelaez Email & Phone Number

Hartford, Connecticut Area

▶ SNAPSHOT:Promoted to take over role managing 10+ direct reports with responsibility for additional 500+ fulltime employees and project teams globally. Own supply chain management, customer service, finance, accounting, and human resources back-office processes. Manage global profit and loss (P&L) of accounts totaling millions of dollars. Oversee full life-cycle ERP implementations, pilot projects, and delivery/deployment activities across upstream operations. Steer roadmap assessments, implementation operations, and project management. ▶ DELIVERED RESULTS:Project & Solution Delivery:● Saved $5M from current run rate by seeking areas for outsourcing or automation for large aerospace and defense company.● Successfully setup nearshore team solution, including employment laws, rules of engagement, and legal requirements for large aerospace company with no presence in that region.● Grew multimillion P&L accounts YOY utilizing steady growth state by renewing current deals through organic growth, seeking opportunities outside current scope, and relying on artificial intelligence and automation.● Expanded the business and consistently delivered target while managing, executing, and completing multiple request for inquiry, request for quote, request for proposal, and orals.● Targeted new opportunities and identified areas for automation by identifying trends based on facts to understand areas for improvement, automation, new technologies, or removal.● Successfully identified problems, determined solutions, and implemented preventative actions by using a global “SWAT” team for global implementations of ERP and SAP systems.● Consistently meet or exceed month-over-month service level agreements (SLA) by utilizing market feedback analysis, read outs, and aligning to voice of customer without adding any additional headcount.

Hartford, Connecticut Area

▶ SNAPSHOT:Led small subset of large technical implementations, focusing on quality. Led and mentored small team of personnel for each project.▶ DELIVERED RESULTS:Project & Solution Delivery:● Successfully implemented full lifecycles of multiple global ERP systems, adjusting to tight schedules, understanding client solutions, and ensuring adherence to geographic rules.● Innovated cost-effective way to complete project development while utilizing a 24/7 global team by creating new, offshore development workforce and support system to determine solutions.● Maximized client support by utilizing offshore Level 2 and Level 3 team that adjusted according to time zone for large aerospace and defense conglomerate.● Complied with stringent, complex pharmaceutical regulations while leading SAP testing team post-assembly and quality assurance testing.● Handpicked to be part of central team for consumer product goods for solution rollout starting in France to Europe and then US.- Only 1 of 3 selected to work overseas on this implementation.- Completed multiple fit-gap analysis to ascertain if solution would work in each new country.● Delivered cost-effective execution of full lifecycle SAP execution by obtaining security clearance for project with Department of Defense agency, performing system gathering requirements through multiple design-thinking sessions.