Improved the quality of the case reports investigations in alignment of the department goals; by sharing best practices, knowledge and revising constantly the procedures as well as helping and supporting the analysts in their investigation process; thus reducing the error rate from Quality Assurance revisions and potential reopens for the team. Support managing a team of 30 analysts and data gathers.HIGHLIGHTS:• Created and Led the Quality Assurance Dispute Team decreasing the… Show more Improved the quality of the case reports investigations in alignment of the department goals; by sharing best practices, knowledge and revising constantly the procedures as well as helping and supporting the analysts in their investigation process; thus reducing the error rate from Quality Assurance revisions and potential reopens for the team. Support managing a team of 30 analysts and data gathers.HIGHLIGHTS:• Created and Led the Quality Assurance Dispute Team decreasing the number of cases reopened with a 95% Success Rate. • Successfully trained 2 classes of new analysts on investigative techniques, internal systems, case narrative, best practices and applicable Anti Money Laundering Techniques (AML).• Supported and participated in the development process of internal projects for new platforms, systems and monitoring tools to improve the production of the department.• Supported the Business Information & Security Officer for Security awareness projects and audits reaching 100% compliance in the team. • Implemented, trained and Supported AML LATAM HUB and Virtual Hubs Operations for the Embassies Anticipatory Profile Scenario complying with the Service Level Agreement with the countries. • Supported on Site Venezuela Virtual Hub AML Operations with the review and approval of pending cases backlog as well as training, mentoring and calibration of the local team on the adherence to AML Procedures; achieving a reduction of 30% on the Requests to Business - AIR and increasing productivity of the team.• Reviewed Team investigations and case escalations to ensure that the investigations are complete with the proper disposition according to procedures with no rejections from the country. • Supported Team Lead in daily administrative tasks as well as the follow up of the fulfillment of quotas and department goals.• Support on site Venezuela AML Hub as Acting Team Lead increasing the productivity in 30% and reducing the backlog of cases in 70%. Show less

Conducted Enhanced Due diligence investigations for anomalous behavior associated with financial products or services, in support of policies and procedures. Gathered data utilizing KYC information, internet, commercial databases and internal systems. Conducted research utilizing internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions. Performed alert analysis employing designated tools to identify… Show more Conducted Enhanced Due diligence investigations for anomalous behavior associated with financial products or services, in support of policies and procedures. Gathered data utilizing KYC information, internet, commercial databases and internal systems. Conducted research utilizing internal and external public and private databases to compile a portfolio of information on funds transfer and or check instrument products/transactions. Performed alert analysis employing designated tools to identify patterns, risks and anomalies. Documents the analysis referencing key facts uncovered in the research process and identified in the analysis process. Finalizes an appropriate conclusion based upon the research and activity. Conducted transactions monitoring, research, analysis and preparation of case reports on daily basis in adherence to AML procedures. Performed Enhanced Due Diligence on customers deemed high risk. Performed Quality Assurance and case peer review and recommended changes. Training and Mentoring on the job. Show less

Conducted research on internal and external databases, analysis of Monetary Instruments – Money Order, Traveler Checks and or Check Instruments, Electronic Check Deposit (ECD), International cash letter (ICL) and Fund Transfers in order to identify suspicious activity and abnormal patterns. Conducted enhanced due diligence investigations for accounts flagged as High Risk due to the geographical location, customer’s profile (Politically Exposed Person - PEP, Senior Public Figure – SPF), and… Show more Conducted research on internal and external databases, analysis of Monetary Instruments – Money Order, Traveler Checks and or Check Instruments, Electronic Check Deposit (ECD), International cash letter (ICL) and Fund Transfers in order to identify suspicious activity and abnormal patterns. Conducted enhanced due diligence investigations for accounts flagged as High Risk due to the geographical location, customer’s profile (Politically Exposed Person - PEP, Senior Public Figure – SPF), and customer’s business nature (cash intensive, Money Service Business – MSB) and Correspondent Bank activity. Prepared case reports with the appropriate conclusion based upon the research and activity in adherence to AML procedures. Detect potential AML issues, evaluate and recommend Suspicious Activity Reports (SAR) or equivalent for regulatory filing. Show less

Entrepreneur - Owner - Operations Manager- Responsible of administrative tasks including: Accounting, invoicing, Suppliers and subcontractors management and technical support; Customer interaction; as well as supervision of the personnel. (In charge of 10 resources)

Responsible of the overall operation and results of the company.Interface towards the regulatory bodies and the customers.Direction and coordination of the operation of the company.

Key Account Manager Telecommunications Accounts Main interface and management of all the Business Accounts: Marketing & Sales, Due Diligence and Risk management, Customer Relationship, Contract and Project Management, Logistics, Tender Preparation, Negotiation and Operational Issues.ACHIEVEMENTS:Appointed Country Manager for Ecuador managing the company operations and + 30 direct resources and +30 virtual team (contractors) Reduced the Risk Exposure in U$31M for the company… Show more Key Account Manager Telecommunications Accounts Main interface and management of all the Business Accounts: Marketing & Sales, Due Diligence and Risk management, Customer Relationship, Contract and Project Management, Logistics, Tender Preparation, Negotiation and Operational Issues.ACHIEVEMENTS:Appointed Country Manager for Ecuador managing the company operations and + 30 direct resources and +30 virtual team (contractors) Reduced the Risk Exposure in U$31M for the company achieving the signature of a Long Term Financing in exchange for a Bridge Financing Operation. In 2004, taking up the responsibility of a Mobile Operator Account and successfully managing the Account and the project for the deployment of a US$52M contract for a CDMA Wireless Network on time up to the final Acceptance from the customer of the completed network. Opening of Guayaquil Sales Office for ERICSSON managing 10 resources and successfully achieving of contracts for US$40M in a lapse of 3 years (2000-2003). Show less

In general, as the main interface towards the customer; responsible of all the activities concerning the customer: Marketing & Sales, Customer Relationship, Contract Management, Logistics, Tender Preparation, Negotiation and Operational Issues.

Installation, Operation, Support and Maintenance of Hardware and Software Platforms at customer premises.