Gerardo Romo Email & Phone Number

Hands-on configuration, troubleshooting, and overall administration of Secure Managed File Transfer processes using Globalscape EFT Server Enterprise for Italian consulting firm Avvale servicing their customer Essilor Luxottica the largest manufacturer and owner of eyewear retail brands in the world. Direct involvement with project managers, account managers, and directors to turn new project requests into secure transfer processes following HIPAA, PCI, PII, NACHA, GDPR, and SOX requirements. Practical support for end users with encryption/decryption issues or requests and file transmission issues using multiple protocols such as SFTP (SSH FTP), HTTPS, and FTPS (FTP over TLS). Consistently improved resolution times and efficiency while collaborating with my team to maintain the environment and share knowledge of the application and processes. Developed and tested automated file transfer routines using Globalscape EFT, reducing manual steps and increasing delivery reliability for internal and vendor-facing data flows. Worked cross-functionally to document transmission requirements and align secure exchange processes with business objectives and compliance standards.

Executed hands-on troubleshooting and root cause analysis via Accuro Group for TCS (Tata Consultancy Services) for their client Baxter Healthcare. Engaged in knowledge transfer with teammates in file transfer processes

Provided hands-on support of secure MFT operations, including configuration, implementation, and troubleshooting of Globalscape EFT workflows while ensuring compliance with SOX, JSOX, PII, GDPR, GXP, and other regulatory standards. Led on-shore Platform Support for the Takeda Pharmaceutical project, providing guidance to Team Leads across platforms (Tidal, IICS/Informatica, Databricks, Mulesoft) and serving as a liaison between technical teams and business stakeholders to streamline communication, planning, and manage escalations. Co-led a multi-region HA (High Availability) EFT environment on AWS, implementing secure architecture for reliable, encrypted data exchange between global endpoints. Monitored and supported batch file transfer schedules, analyzing failures and coordinating with development teams to ensure SLA compliance and timely delivery of mission-critical data. Drove improvements in support documentation and escalation workflows, enhancing platform visibility and reducing time-to-resolution for recurring transfer issues. Assigned and reviewed development and production changes to ensure platform stability and governance adherence. Coached junior platform team members on MFT operations, incident triage, and documentation best practices.

United States

Hands-on configuration and troubleshooting of file transfer processing jobs in the financial services space while ensuring compliance with PCI, PII, and NACHA requirements. Maintained strict alignment with cybersecurity and information security standards, ensuring encrypted financial data handling, user access controls, and internal audit traceability. Installed, upgraded, and administered Globalscape EFT Server Enterprise, supporting a high volume, compliance sensitive MFT environment. Supervised MFT administrators, provided coaching, and handled escalated technical and operational issues. Successfully led the migration of users to a clustered EFT Server Enterprise environment, enhancing performance, fault tolerance, and platform redundancy. Standardized file transfer workflows and batch job schedules, enabling predictable operations, reducing transfer failures, and improving audit readiness. Documented platform processes and user guidelines, ensuring consistent team support and compliance traceability across internal and external audits.

Hands-on sales and technical support of Apple products, accessories, and AppleCare warranties in a high-volume retail environment. Set up and troubleshot customer devices in both English and Spanish, ensuring smooth onboarding and resolution of hardware and software issues. Facilitated in-store workshops on various topics related to iOS, macOS, and product use, helping customers build confidence and proficiency with Apple devices.

Hands-on assistance to administrators and end users at Fortune 100 companies, configuring and troubleshooting Globalscape Enterprise File Transfer software. Sold, supported, and promoted a range of Globalscape products including CuteFTP, and Secure FTP Server providing technical guidance to drive adoption and close sales with prospective and existing clients. Resolved complex authentication issues (AD, NTLM, LDAP, ODBC) and supported compliance-focused setups for HIPAA, PCI, and FIPS standards. Reproduced customer environments using VMware Workstation, escalating confirmed bugs and usability issues to the engineering team. Prevented financial losses and improved client retention by delivering creative out-of-the-box solutions, reducing refund requests, and ensuring SLA commitments were met.