Manage the daily operations for the equipment procumbent, inventory management and maintenance functions. Track the records, license, inspections warrantees and service agreement of the organization’s heavy equipment and tools with a value well over a billion dollars. Minimized organizational cost through product standardization and tracking. •Maintain efficient equipment that is safe, clean, and in good mechanical condition with maximum utilization at the lower possible cost.•Ensures that all equipment is maintained in accordance with all applicable Local, State, Federal, and D Construction requirements.•Responsible for planning, budgeting, staffing, discipline, and implementation of all maintenance initiatives and programs.• Promotes a safe work environment in compliance with Corporate and OSHA requirements.•Ensures that the following metrics and programs are at optimal levels: staffing & overtime ratios, PMI scheduling, Warranty Claims Systems (WCS), spare equipment ratio, and parts/inventory management.•Hires, trains, supervises, rewards and disciplines maintenance staff under their jurisdiction in accordance with established policies.•Communicates and interacts effectively with team members and supervisors. •Assures that meter readings, maintenance activities, parts inventory, parts and labor costs, work orders, licenses, and warranties are maintained according to established processes.

Responsible for the maintenance and management of equipment for an assigned facility including supervising the activities of all employees engaged in repairing and maintaining equipment to ensure company assets are preserved and work schedules are met.• Oversee the maintenance and repair of all equipment for the assigned facility in accordance with Builder's Asphalt Equipment Standards.• Manage and schedule the maintenance of all equipment for assigned facility to ensure all equipment is up and running in a timely manner and no work is delayed; maintain equipment files including inventory, repair, maintenance, oil sampling, and servicing to ensure the preservation of company investments.• Maintain communications with local equipment dealers and appropriate vendors.• Inspect damaged equipment in the shop or field as required to determine normal wear and tear, damage or abuse and report results in accordance to Builder's Asphalt Equipment Standards.• Review and analyze requests for purchases, repairs or replacement of tools and parts and make recommendations as needed to ensure equipment is kept up-to-date and budgets are met.• Compare costs and best value of equipment repair including contracting outside vendors, using in-house labor or equipment replacements to ensure the most cost effective choices are made.• Comply, understand, and support corporate safety initiatives including holding weekly safety meeting with staff to ensure a safe work environment.

Responsible for planning, prioritizing, and managing technical service activities; prioritizing tasks and assigning team members to ensure that the team’s resources are used effectively and that customer service agreements are fulfilled; completing estimates for Shop and Field Service Technicians; ordering and maintaining parts to support inventory needs. Responsible for the day-to-day operations and supervision of a team of service employees.• Plan, prioritize, and implement service activities in the workshop to fulfill maintenance contracts and service-level agreements.• Monitor cost and effectiveness of activities to optimize resources, prioritize spending, and achieve timeliness, reliability, and customer satisfaction.• Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.• Coach and mentor less experienced technicians, check the quality of their work and assist them with diagnosing and solving problems.• Recommend, lead, direct, evaluate, and develop a team of service technicians to ensure that installations are completed on-time, within budget, and according to customer requirements.• Generate customer quotes for service and repair in a timely manner. • Utilize 5S compliance to increase work place efficiency.

Responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; field safety practices in compliance with Central Field Service operating policies. Ensured that both internal and external customer satisfaction is achieved at all times. Responsible for building strong customer relations and customer satisfaction in accordance to Patten Industries core values. Preformed duties as the safety officer for Tractor Central Field service by ensuring the safety and well-being of all the technician currently assigned to the department. Exemplify Patten Cat Corporate Values of Integrity, • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability. • Directed regular meetings to coordinate activities, provide guidance, gather information and communicate job expectations (i.e. accurate price quotes and time estimates) to technician and customers to ensure customer satisfaction is achieved in according to our mission and core business values.• Established, model, and reinforce safety practices which are consistent with our mission to ensure employee and customer safety.• Reviewed monthly service operations branch statement to assess progress on department business goals• Performed all safety inspections on field service vehicles in accordance to Patten Industry current employee safety programs.• Participated in the selection, development and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources.• Exhibited collaborative problem solving and personal influencing skills to ensure that service activities in incumbent's area of responsibility are aligned with the overall business plan of the service department and company.

Assistant Field Service Supervisor I'm accountable for the dispatch, efficiency and discipline of all field technicians assigned to Central Field Service. I have knowledge of construction equipment repair processes and dispatch organizational skills. Customer relations and customer satisfaction are key ingredients of the job therefore building a customer relation is very important. Preformed duties as the safety officer for the Tractor Central Field service by ensuring the safety and well being of all the technician currency assigned to Elmhurst Tractor Field Service.• Exemplify Patten Cat Corporate Values of Integrity, Customer Focus, Accountability and Teamwork.• Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability.• Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy.• Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency• Manage field service customer communications.• Overseen the work order process from opening jobs through job invoicing.• Consistently enforce work rules and company policies.• Effectively manage all Work In Progress (WIP).• Conduct semi-annual performance reviews for all direct reports. • Ensure operations conform to industry and company performance metrics and benchmarks. • Perform all safety inspections on field vehicles and current employee safety programs.

Planned, organized and managed daily activities of Basic Engineer Equipment Repairman course section by maintaining personnel accountability. Established a counseling program to ensure personnel discrepancies were addressed prior to escalation. Supervised the wellbeing and safety of junior members living in organization quarters. •Managed 20 personnel ensuring work was accomplished in a manner consistent with organizational requirements.•Provided guidance and recommendations on all areas of mobilization, training requirements, disciplinary issues, equipment maintenance/operation and the overall readiness of the section. •Ensured mission readiness of 150 personnel by providing appropriate living spaces in accordance to organizational health policies and directives.•Assessed hazards in and out of the classroom environment in accordance to Operational Risk Management Work Sheet and directive in order to minimize safety mishaps.

Accountable for the daily administration and accountability of personnel, equipment and buildings assigned to the organizational property records. Performed duties as a senior enlisted advisor as well as human resources manager by conducting interviews and counseling employees on professional and personal matters. Attended daily senior management meetings to exchange information pertaining to organizational readiness. •Ensured accurate accountability of over 300 employees assigned to the organization.•Supervised training, accountability and assignment of personnel to various sections within the organization. •Accountable for over one million dollars in equipment assigned to organizational property records.•Briefed organization senior management on issues regarding the organizational personnel training statistic, disciplinary issues and advised corrective actions through excellent communication.

Instructed and graduated over 500 students accumulating over 350 hours platform instruction and more than 700 hours of hands on training in heavy equipment shop operations, basic electricity, hydraulic systems, and power trains. Conducted safety sustainment training, which led to better understanding of the material and zero safety mishaps. •Developed and implemented an aggressive training plan in order to achieve maximum performance output that consisted of a more detailed class on electric and hydraulic schematics. •Implemented a rigorous study session after working hours to minimize academic failure. Classes undergoing these study sessions improved the class GPA score by 20% in comparison to the average class.•Assisted with the development of training materials, handouts, and testing procedures for classes such as shop operations, basic electricity, hydraulic systems, and power trains. •Monitored student performance and aid students in academic environments, such as classrooms, laboratories, or computing centers by providing constant supervision and counseling. •Nominated by senior leadership and peers to be the organizational supervisor for outstanding performance.

Identified corrective and preventive maintenance requirements and ensuring proper induction into the maintenance cycle. Ensured proper preparation and filing of equipment repair orders, equipment repair orders shipping list/status and conducting technical inspections on equipment. Managed the Battalion’s $500,000 dollar maintenance budget.•Analyzed objects, systems, or facilities to determine needed installations, services, or repairs.•Computed estimates and actual costs of factors such as materials, labor, or outside contractors.•Inspected, tested, and ensured work was completed in a timely manner, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.•Reconcile with supporting organization on the shipment status of repair parts and equipment.

Ensured proper maintenance of the organization’s heavy equipment assets was kept all times. Advised engineer senior leadership on the proper status of heavy equipment repair and maintenance operations. Requisitioned of all parts and required items for the maintenance of the heavy equipment. Assisted senior leadership with operational planning of various combat missions by ensuring the personnel, equipment and vehicles were prepared in a timely manner. •Supervised and mentored 35 individuals within the organization.•Researched multiple contractors, analyzed information, and developed professional relationships to outsource repair parts ensuring equipment combat readiness and accelerating mission completion. •Oversaw the maintenance of 50 different types of equipment including engineer equipment and motor transportation assets. •Prepared 17 pieces of heavy equipment for redeployment in support of Operation Enduring Freedom.

Performed preventive maintenance and repairs to diesel and gasoline engines or diesel driven construction equipment. Trouble shoots electrical and hydraulic systems on numerous pieces of heavy equipment utilizing schematics and technical manuals. Prioritized all work and coordinated a daily work schedule. Accomplished high quality field service repair work on heavy equipment in order to respond to customer needs in a positive, caring and timely manner.•Utilized schematics to ensure equipment was in proper and safe operating condition through inspection of brake systems, steering mechanisms, wheel bearings, electrical systems and hydraulic systems.•Self-motivated and capable of working alone without supervision while able to perform complex repair correctly.

Engineer Equipment Instruction Company Martial Arts Instructor Trainers (MAIT). Serve as representatives to the commanding Officer of the Engineer Equipment Instruction Company and Martial Arts Instructors. Responsible with the construction, implementation, and supervision of the unit's Martial Arts Program.•Instructed and maintain the skills of our Martial Arts Instructors (MAI) to a top level expert.•Accountable with training and recertification and professional development of the Marines in the Marine Corps Martial Arts Program. •Trained subordinates and superiors alike in beginner level techniques and principles to expert level which lead to countless hours of mentoring and Martial Arts Training.