Managed multiple projects while providing project management advice to clients and stake holders from different companies and internal. Responsibilities:Identify and work with commercial client and internal stakeholders and/or Customers. Lead matrix teams to achieve all project objectives and requirements on schedule, Service Level Agreement applicable to the projects and within budget. Identify, track and own closure of all issues and actions; escalate issues to management when appropriate and necessary. Identify project risk, and create and execute effective mitigation plans as necessary. Conduct project status meetings. Communicate with project stakeholders and management, including executives and external clients.

Responsible for process implementation and deploy document solutions to achieve defined business goals from contracts for various customers. Maintain ITIL standards in all documents process design and configuration.Supporting transfer of responsibility for service delivery from the customer to the delivery organization during the initial stages of the contract. Scope of responsibility for Transition Managers range from only a subset of delivery transfer to responsibility for the overall transition and/or transformation program/solution.Work closely with upper management ensuring that the direction and scope of each assignment is on schedule. Planning, and identifying risk that might compromise the deliverables required.Knowing and applying standard methodologies to support the execution development and coordination of winning transition solutions and costs during all phases of transition including appropriate closure activities. Client-facing and have a focus on client satisfaction and the overall client relationship.

Managed the operation and personnel of one production line to maximize productivity and operational efficienciesSupervise a collections team, Credit and collection policies in a manner resulting in maximum sound receivables and their prompt conversion into cash. Assist in establishing goals, objectives and timelines for the collections team, and report measurement to management on a regular basis.Ability to analyze business and data requirements and facilitate meaningful solutions to build strategies.Review and ensure that all collection activity is recorded accurately and appropriately and in an easily accessible location, with sufficient clarity, while ensuring confidentiality of the collection history.As a QA manager responsibilities were to analyze risk, KPI's and current policies and procedures to implement standards that will comply with the regulations in place.Train agents for both voice and non voice processProvide guidance, coaching, motivation, and development opportunities to team members.

Performed all activities necessary to process the weekly, bi-weekly and semimonthly payroll for 2000 employees company. Gathered information on hours worked for each employeeCalculated the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer systemReceived approval from upper management for payments when neededPrepared and executed pay orders through an electronic system or distribute paychecksProcessed taxes and payment of employee benefitsKept track of hour rates, wages, compensation benefit rates, new hire information etc.

Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.