NetCom Systems, Inc., Norwalk, CTBridgewater Associates - Network Operations CenterResponsible for the monitoring, troubleshooting, and remediation of issues across the Bridgewater enterprise infrastructure and network.Provide leverage and support for the IT Infrastructure including: Management of CA Help through Service Request Category and Group creation, Collaboration in the Migration of Database Servers by Creating and Modifying DNS records, VM Snapshot Creation and Deletion, Decommissioning Servers, Creation of Server Principle Names and Kerberos constrained delegations, Service Account Management, Implementation of Documentation to fulfill Infrastructure Procedure change requests, Basic Network Troubleshooting, and IT Service Management for CA Spectrum and CA-Help.Provided off-hour support for Service Desk including RSA token distribution, VPN access troubleshooting, and mobility support.Expertise in Incident Management through succinct company-wide notifications, emergency communications, and conference bridges with responsible departments based on the interpretation of active alerts received by CA Monitoring Tools within anticipated Service Level Agreements.

Responsible for maintaining a high occupancy level in the Avalon Bay Communities in order to achieve and exceed pre-established company goals, interacting with other associates, residents vendors and contractors specifically by:• Preparing all lease related paperwork in an accurate and timely manner; including organizing, verifying proper preparation and filling of the lease agreement; renewing and negotiating the terms and conditions as well as implement all applicable Avalon Bay (AVB) policies and procedures. • Collaborate with maintenance team, Customer Care Center and communicate with vendors when necessary in order to resolve resident issues.• Complying with other related duties such as: training new associates with leasing paper work, Avalon Bay Policies, and procedures. • Responsible for updating websites and shop competitors.

Primary assistance to workgroup computer users, providing technical support over the phone and onside. Identifying and troubleshooting computer problems, specifically:• New/used Computer System Installation including Setup of secure internet wireless connection using protocol Authentication. • Configuration Cisco switches, routers using IOS.• Configuration of protocol TCI/IP, for small office and home office networks (SOHO).• Network cabling topology CAT5, CAT 5E and patch panel configuration.• Troubleshooting software/hardware and peripheral problems.

• Budget and administrative related functions, such us weekly scheduling, revenue/expense reports, store parking validation counts, monthly parking billing.• Customer Service.• Check proper function of computer systems PDAs, readers, loops and gates using Windows’ ScanNet software and Federal APD hardware.• Verification of the daily operation report.• Employees and location file keeping. • Listing monthlies accounts.• Prepare weekly and monthly revenue reports • Prepare weekly payroll, employee time cards calculations and summiting for payment

• Check proper function of computer systems and gates DOS’ ScanNet software version.• Check proper function of computer systems PDAs, readers, loops and gates using Windows’ ScanNet software and Federal APD hardware.• Daily operation report.• Employees and location file keeping. • Listing monthlies accounts.• Prepare paper work, check cashier sales reports, and weekly employee time cards.• Customer Service.