Working at Milestone Technologies, Inc. wth assignment at Pure StorageDeployment and support projects, Lab support, Break/Fix,

Maintained local Datacenter/server rooms, racked/stacked, and deployed servers with preset images on VMWare hosts and physical hardware as required, as well as hardware repair and lifecycle management. Monitored and performed break/fix repairs on servers and switches with faulty hardware.Maintained hot spare inventory for servers and networking equipment. Assisted with vendor coordinated repairs. Worked with engineering teams on troubleshooting compute issues in a LSF environment.Provided minimal Linux support for engineering teams. Worked with PM and team members on coordinated yearly downtime to maintain patching and updates for Linux compute environment. Worked with networking, and backup teams as remote hands when needed, facilitating smooth operations across different IT domains.

Managed Data Center technicians for all shifts of the San Jose facility. Performed customer tours of managed solutions. Trained new hire technicians on all aspect of the job. Created step by step training documents used for new hire technicians.Served as primary point of contact on a 24/7 basis for all Data Center issues. Maintained inventory control for spare and new hardware. Trained technicians on inventory control to maintain 99% accuracy.Coordinated crisis management efforts as point of contact for support teams during Data Center impairments. Interfaced extensively with support teams to provide immediate support on pressing technical issues. Monitored managed hosted servers, and maintained a 99.99% update time. Working closely with project management and customers to rack, cable, OS, and configure new and existing solutions for client orders. Performed hardware upgrades and troubleshooting. Performed three Data Center migrations without losing any client revenue.

Monitored customer based equipment and web hosted sites and applications. Assisted with trouble shooting customer based equipment. Relayed trouble information to primary customer's contact. Monitoring tools included HPOV, eWatchter, TNG, and Netcool. Ticketing systems included Siebel, Vantive, and Remedy.