Hello! I’m Gerardo Leon.About:I was born and raised in Venezuela. I moved to the U.S. 9 years ago and currently reside in Miami, FL. I’m fluent in English & Spanish. Work Experience: Assistant General ManagerExperienced in managing labor, inventory, and financial operations, ensuring efficient store activities and excellent customer service. Skilled in creating schedules, overseeing employee hours, handling daily financial tasks, and resolving customer complaints.Bilingual Client Experience Associate at AnywhereWorksHandled 800+ calls weekly for 15+ companies, providing top-notch customer service. Utilized webforms and applications effectively, and translated between English and Spanish to ensure clear communication.School TutorTutored elementary students in various subjects, offering mentorship and life coaching. Supervised students during breaks, developed engaging activities, and provided feedback on student progress.Education:I’m currently a Junior at Fisher college located in Boston Massachusetts. Pursuing a major in Management with a concentration in Project Planning.Aspirations:Currently, my focus is on exploring opportunities beyond the gaming industry. I am seeking a position with a forward-thinking company that will allow me to further develop my project planning skills and continue my personal and professional growth journey. I bring a strong willingness to learn, adapt, and embrace challenges as I strive to become an improved version of myself in a new professional environment.Career Highlights:- Managed an average of 800 weekly inbound and outbound calls for 15+ companies, utilizing webforms and applications to assist clients, and translating English-Spanish documents and conversations to ensure clear communication.- Provided individualized tutoring and mentorship to elementary students across various subjects, acted as a life coach to address challenges and ensure assignment completion, supervised students during lunch and breaks, developed engaging activities, and offered constructive feedback to peers and teachers on student progress and behavior.- Functioned as a customer service representative by interacting with customers, taking orders, and addressing inquiries, promptly resolved complaints to enhance satisfaction, collaborated across departments to cultivate a positive environment, and managed labor resources through scheduling and overseeing employee hours.