Gerardo Bono

Gerardo Bono Email and Phone Number

Operations and Solution Support Director @ 5CA
Argentina
Gerardo Bono's Location
Argentina, Argentina
Gerardo Bono's Contact Details

Gerardo Bono work email

Gerardo Bono personal email

Gerardo Bono phone numbers

About Gerardo Bono

I've worked in the Customer Service industry for 15 years managing over 20 clients in several roles that include operations management, client service management and CX Specialist

Gerardo Bono's Current Company Details
5CA

5Ca

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Operations and Solution Support Director
Argentina
Website:
5ca.com
Employees:
1492
Gerardo Bono Work Experience Details
  • 5Ca
    Operations And Solution Support Director
    5Ca
    Argentina
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  • 5Ca
    Operations & Solution Support Director
    5Ca Jun 2021 - Present
    Buenos Aires, Argentina
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  • 5Ca
    Director Of Operations
    5Ca Nov 2020 - Jun 2021
    Buenos Aires, Argentina
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  • 5Ca
    Operations Manager
    5Ca Oct 2018 - Nov 2020
    Buenos Aires, Argentina
    View
  • 5Ca
    Client Service Manager
    5Ca Sep 2016 - Oct 2018
    Buenos Aires, Argentina
    My task is to work with our clients to improve their Customer Experience, identify changes needed in the process flow and opportunities for new ideas and development.My current focus is within the gaming industry with account such as CCP Games, the creators of EVE Online and Psyonix, developers of Multiple Award winner Rocket League.
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  • 5Ca
    Operations Manager
    5Ca May 2011 - Aug 2016
    Buenos Aires
    Site Manager.In charge of a 200 agent contact center working 24/7 in 20 languages.Multichannel experience and global presence with customers located in the 5 continents.
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  • Universidad Abierta Interamericana
    Assistant Professor
    Universidad Abierta Interamericana Sep 2013 - Dec 2015
    Buenos Aires
    Assistant Professor in "Compared Political Systems I & Political Theory II"CHAIR: Mg. Alejandro Gunsberg
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  • Universidad De Buenos Aires
    Assistant Professor
    Universidad De Buenos Aires Mar 2015 - Jul 2015
    Facultad De Ciencias Sociales - Buenos Aires
    Assistant Professor in "Latin-American Democracies: Consolidation and Crisis".CHAIR: Mg. Mara Pegoraro
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  • Allied Testing
    Operations Manager
    Allied Testing Dec 2008 - Feb 2011
    - In charge of the start-up of the company in the country. - Contact with local providers to equip and bring the office to corporate standards- HR selection and hiring.- Key driver in the opening of new business in the LATAM region.
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  • Teleperformance
    Project Manager
    Teleperformance Aug 2003 - Dec 2008
    Operation manager in charge of 3 technical support accounts.(Sony VAIO for LATAM and US Hispanic Market // Netgear for LATAM & Spain // Symantec for LATAM & Spain.)Daily interaction with key contacts on the client side to create actions plans and strategies to fulfill their needs. Handled operations in 18 countries for the three clients with over 110 employees in charge.
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Gerardo Bono Skills

Management Call Centers Team Management Team Leadership Outsourcing Program Management Contact Centers Account Management Quality Assurance Project Management Human Resources Start Ups Call Center Customer Service New Business Development Customer Satisfaction Analysis Workforce Management Performance Management Team Building Training Coaching Business Process Improvement Customer Relationship Management It Management Change Management Teamwork Leadership Service Delivery Business Analysis Process Improvement Sla Vendor Management Bpo Crm Business Development

Gerardo Bono Education Details

Frequently Asked Questions about Gerardo Bono

What company does Gerardo Bono work for?

Gerardo Bono works for 5ca

What is Gerardo Bono's role at the current company?

Gerardo Bono's current role is Operations and Solution Support Director.

What is Gerardo Bono's email address?

Gerardo Bono's email address is ge****@****ail.com

What is Gerardo Bono's direct phone number?

Gerardo Bono's direct phone number is +54911215*****

What schools did Gerardo Bono attend?

Gerardo Bono attended Universidad Argentina De La Empresa, Universidad Argentina De La Empresa, Universidad Católica De Santiago Del Estero, Instituto Grafotécnico.

What skills is Gerardo Bono known for?

Gerardo Bono has skills like Management, Call Centers, Team Management, Team Leadership, Outsourcing, Program Management, Contact Centers, Account Management, Quality Assurance, Project Management, Human Resources, Start Ups.

Who are Gerardo Bono's colleagues?

Gerardo Bono's colleagues are Christopher Cheong, Niels Van Der Vlugt, Agnes Mollaneda, Jossue Daniel Ortiz Delgado, Nayod Likitekkaratch, Ananda Nunes Holz, Jayden Clifford.

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