Gerardo De Los Santos Email & Phone Number

Santa Barbara, California Area

Under limited supervision performs specialized technical accounting and financial record keeping support work in a variety of accounting functions including accounts receivable, financial reporting, grant applications and contract renewals. Knowledge of District policies and procedures while performing purchasing agent duties; performs other duties as assigned.

Santa Barbara, California Area

Provided an exceptional experience for clients by facilitating their transition to new phones and technology products. Build loyalty, trust and long-term relationships with clients through professional engagement and advanced product knowledge. Consistently graded as “Performing” in yearly reviews based on sales results and overall team impact.• Assisted management with weekly/monthly inventory audit and provided constructive feedback for our store internal controls to be more efficient.• Proactive in professional development within the company and given the opportunity to shadow the Finance Director of the region for a day. • Repeatedly recognized by customers for professionalism, efficiency, and customer service, awarded Gold store recognition for Q3 2017. • Regularly approached by management to assist team members with their areas of opportunity, Aided leadership in developing new strategies to make day-to-day operations more efficient.• Earned “Defensive MVP Award” in region wide contest focused on minimizing customer churn, resolving complicated issues by providing resolutions through methodical troubleshooting.• Positively impact team members by inspiring them to utilize resources provided by company to pursue their personal career goals.

Santa Barbara, California Area

Assisted clients with any customer service, billing and product use questions with the intent to provide first class experience. Adapted to thrive in a fast paced and dynamic environment with the ability to explain things easily in ways that clients can understand.• Awarded lunch with District Manager for exceeding expectations in all aspects of customer service.• Influenced management in communication with team members focused on accountability to improve business transactions with lesser discrepancies.

Santa Barbara, California Area

As a student at UCSB was part of a team of student managers that managed the dining commons, alongside full-time managers in serving meals to approximately 1200 students. In charge of scheduling and supervising 15 students per shift, in addition addressed any customer concerns. • Assisted in training of staff members and being part of the leadership team also communicated any policy changes. • Provided input in budget cutting ideas due to university wide budget cuts without eliminating exceptional customer service.

Santa Barbara, California Area

Provided excellent customer service as part of the dining services team that assisted in serving meals to students. Duties included: lobby checker, grill cook, line server, salad bar server, beverage server, and busser.

Professional Accounting Certificate, Accounting

Ba, Business Economics And Minor In Spanish, Business Economics