Gerardo Diaz Email & Phone Number

Pojoaque, Nm

Espanola, New Mexico, United States

• Managed IT infrastructure for the city and police department, overseeing system/network upgrades and ERP systems.• Led security initiatives, vulnerability management, and cloud backup/recovery operations.• Directed IT strategy, training, and documentation, ensuring seamless infrastructure operations.

Texas, United States

• Led installation and deployment of in-store technology for Amazon Physical Retail Stores.• Managed technical risks, issue resolution, and process optimization for various internal teams and vendors.• Defined installation processes in collaboration with technical teams, driving successful project completion.

San Marcos, Texas, United States

• Supported Amazon fulfillment center technologies, including routing, switching, and wireless network environments.• Provided customer service and technical support across Windows OS, Desktop and AWS systems.

Austin, Texas, United States

• Trained in architectural security, cryptography, and vulnerability assessments, with hands-on experience in network protocol analysis and software vulnerability testing.

Durham, North Carolina

• Supported Cisco Cloud Email Security applications and solved complex network security issues globally.•. Supported Email Security Appliance and Security Management Appliance; while assisted customers in other security platforms • Troubleshoot email protocols, Network/System infrastructure; including security configurations for Microsoft O365/exchange and Google G-Suite environments.

Carlsbad, Nm

• Managed vCenter servers and ESXi 6.x hosts, ensuring smooth operation of virtual environments.• Installed and configured virtual machines using VMware vSphere 6.x, optimizing system performance, VMware Horizon and other virtual/cloud solutions.• Administered Active Directory Domain Services, DNS, and Group Policy, enhancing network security and efficiency.

Jemez Pueblo, New Mexico

Managed system/network infrastructure productivity for Jemez Health & Human Services, overseeing upgrades, updates, and support.• Provided assistance for future projects and system upgrades, including SAN, routing & switching, servers, wireless, and security.

Ruidoso, New Mexico

In my role as the IT Network Manager at Inn of the Mountain Gods Resort & Casino, I led a team in managing and maintaining all system and network-wide technologies for various tribal enterprises. I ensured the security and efficiency of the network infrastructure, resolving issues promptly to minimize downtime and optimize operations.

Santa Fe

Managed IT support for Pueblo of Tesuque Tribal Enterprises at Camel Rock Casino, overseeing network/system/security/financial administration and providing Tier III support. Led tech support team, handled budgeting and payroll, and supervised employees to ensure efficient operations.

Santa Fe, New Mexico Area

In my role as IT Support Specialist II at Camel Rock Casino, I excelled in providing Tier II support and conducting Junior System/Network Administration. I ensured prompt resolution of end-user issues and collaborated effectively with third-party vendors to optimize software/hardware integration. My proactive approach in implementing efficient solutions significantly enhanced business operations and user satisfaction.

Master Of Business Administration (M.B.A.), Business Administration, 3.34

Bachelor Of Science (B.S.), Computer And Information Systems Security/Information Assurance, 3.56

Associate'S Degree, Computer Networking Systems, 3.47