Gerardo Garcia Email & Phone Number

• As Vytal's first Product Operations hire, optimized end-to-end product and software development lifecycles for Vytal's facility management SaaS platform by streamlining processes, fostering cross-functional team communication, and ensuring alignment with product strategy.• Managed product roadmap priorities by coordinating quarterly planning sessions, aligning scope with developer capacity, creating timelines, and tracking deliverables for cross-functional teams, resulting in 21% product cost savings.• Acted as Scrum Master and facilitated Agile ceremonies (daily standups, sprint planning, retrospectives, and demos) increasing team productivity by 29% through effective removal of blockers and ensuring timely delivery of sprint goals.• Created and maintained a centralized release calendar to communicate software updates and deployments across Product, Development, QA, and Operations teams, ensuring 100% alignment on product release schedules. • Led weekly Product Operations meetings with cross-functional leadership, setting focused agendas, documenting key decisions, action items, and unresolved questions to drive accountability, align on product priorities, and resolve operational bottlenecks.• Reduced defect backlog by 90% and improved resolution times by 8 days by implementing defect management governance and bug tracking procedures in Zendesk and Jira, creating resolution guidelines in Confluence, and leading weekly defect review meetings with Customer Success and Product teams.• Created monthly executive reports highlighting product releases, development metrics, and customer operations data ensuring transparency and alignment across teams.

Milwaukee, Wisconsin, Us

• Product Owner for the Statement Advantage SaaS platform, managing and prioritizing the product backlog, driving product discovery, analyzing requirements, and influencing strategic decisions that increased overall revenue by 24%.• Managed the end-to-end launches of new product features including Accessible Statements, and Outer Envelope Messaging, resulting in a 19% increase in monthly recurring revenue.• Maintained and communicated the product roadmap to ensure transparency and alignment on upcoming releases, empowering key stakeholders with a clear understanding of the product's direction, features and value proposition. • Translated complex business and technical requirements into detailed user stories and acceptance criteria for development teams, ensuring timely delivery of features and alignment with product strategy and business goals.• Led cross-functional teams through the entire product and software development lifecycles, utilizing Agile and Waterfall methodologies to deliver successful product features and solutions.• Member of Product Review Committee that evaluated proposed product enhancements, assessed their feasibility and impact (ROI), ensuring alignment with strategic product initiatives.• Partnered with cross-departmental Fiserv teams to ensure seamless integration of enterprise platform changes with existing Statement Advantage product solutions.• Supported QA teams with end-to-end testing, participating in validation reviews to ensure quality integrity prior to deployment to production.• Developed go-to-market strategies, led operational readiness, and participated in product launches to ensure successful rollouts.• Created and maintained product design documentation, ensuring proper technical support for new and existing product offerings.• Crafted training materials and presentations for sales partners and end users, acting as subject matter expert for stakeholders.

Milwaukee, Wisconsin, Us

• Provided post-launch technical support and subject matter expertise to all service teams supporting the Statement Advantage SaaS platform.• Gathered, analyzed, and translated complex client needs into functional and technical requirements, testing and implementing configuration changes to support client-requested updates.• Managed code changes across test and production environments, ensuring synchronization and functionality of configuration updates, and presented detailed change requests to the Change Advisory Board (CAB) for approval.• Lead analyst and project manager for large-scale technical implementations (mergers, acquisitions, migrations) ensuring minimal disruption to end users, achieving a 100% success rate.• Led and coached team on migration initiative to consolidate printing operations, updating configurations for 500+ clients as Fiserv transitioned services to its main Texas facility, ensuring uninterrupted service and operational continuity.• Proactively identified root causes of production incidents and drove resolutions within 24 hours to minimize client impact, reducing client-reported issues by 25% and improving product stability.• Developed and maintained real-time analytics dashboards in ServiceNow, enhancing visibility and effectiveness of change management and incident resolution processes.

Milwaukee, Wisconsin, Us

• Provided Tier 2 technical support and escalation resolution for assigned clients on the Statement Advantage SaaS platform.• Coordinated with application business analysts and software developers to implement client-requested configuration changes.• Collaborated with production support to troubleshoot and resolve technical issues, leading to a 39% reduction in client escalations.• Developed a proactive monitoring system in ServiceNow to detect and mitigate potential issues before impacting clients, reducing critical incidents by 23%.• Created training guides and provided coaching to end users on Fiserv's online self-service tools, improving navigation and use of digital document and production management, enhancing client onboarding and support.

Houston, Texas, Us

• Developed and managed technical quotations based on client specifications related to hazardous area electrical solutions for the oil and gas industry.• Responsible for validating and processing all purchase and change orders directly from clients.• Managed procurement of products with international suppliers to ensure compliance with IECEX codes and standards.

Stafford, Tx, Us

• Managed and coordinated procurement and logistics for foundries located in the US, Mexico, and India.• Travelled internationally to various facilities to ensure on-time production delivery and quality assurance compliance.

Houston, Texas, Us

Houston, Texas, Us