• Developed and managed strategic planning initiatives for EFT payment programs such as debit cards, ATMs, ACH, and checks, translating enterprise strategy into actionable operating plans.• Partnered and collaborated with stakeholders to define program scope, risks, budget, stakeholder impact, and key success metrics. Oversaw software conversions and integrations into our core systems with various vendors, including Fiserv, NCR, Corelation, Early Warning, Plaid, Jack Henry, Elavon, and Check Alt.• Organized multiple innovation projects within the payment programs, such as ATM and ITM software conversions and debit card processing integration, ensuring alignment across stakeholders with the plan.• Oversaw the cash chain management supply program of Desert Financial, the largest credit union in the state of Arizona. Managed stakeholder and vendor relationships to align operating plans with long-term business goals.• Developed, owned, and updated the product vision, strategy, and roadmaps of our EFT channels, partnering with IT leadership to meet business objectives.

• Directed ATM program development, strategy, volume growth, and profitability.• Oversaw the daily operations for the ATM fleet, including settlement, transaction processing, cash management forecasting, disputes, ATM deposits, and fleet availability.• Served as project manager for ATM platform conversions, software updates, and ATM installations/removals.• Managed vendor relationships, service agreements, contracts, and performance for ATMs & Cash Management.• Fostered strategic partnerships with other lines of business to ensure program success through executing cross-functional projects, planning, and research.

Manage all aspects of ATM project activities, including installations, removals, relocations, and upgrades of numerous ATMs, while ensuring that all ATM installations meet the appropriate ADA guidelinesIndependently initiates and/or leads ATM, ACH and Debit Card initiatives, channel strategies, and research projects. Works closely with other lines of business in creating new initiatives and implementing new marketing approaches.Assists with the planning, testing, and implementation of new applications, enhancements and/or conversions, which includes solution development, processes analysis, workflows, collaboration between team members and other lines of business. Gathers deployment information/data and performs analysis to address problems/concerns, and support improvements to the ATM operations and deployment processesReviews operational procedures and methods for the ACH, ATM and Debit Card channels. Recommends changes for improvements with an emphasis on automation and efficiency.Ongoing evaluation of vendor products and managing vendor relationships.

Processed and underwrite consumer loans, including personal unsecured, vehicle, credit cards and Home Equity in accordance with the Credit Union policy.Analyzed and underwrite over 250 loan applications weekly. Decision 1-2 million dollars in loans every day.Processed loan applications that are submitted via indirect lending channels and maintains a relationship with dealerships. Tracked and report loan statistics to CFO. Delivered consumer loan training to the Financial Advisors and new underwriters

Participate in job training and rotate working in various locations to increase technical and managerial proficiency and expertise with the goal of eventually becoming a manager. Job shadow in different departments, support managers with a need-based sales and service culture and meetings aligned with organization goals. The program duration is 18 months