Gerard Salgado Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Drove client journey through delivery, adoption, renewals, retention, EBRs, CSAT surveys and up-sells, ensuring retention and identifying growth opportunities within a diverse client portfolio• Performed testing platform on-boarding and training for clients, influencing product feedback and updates, assuring and monitoring engagement• Developed client relationships, setting and managing expectations, working up to advocacy and reference, providing strategic consultation ensuring their business objectives were met• Managed operational efficiency of SaaS model workflow, tracking metrics and health scores, collaborating alongside cross functional teams • Participated in values and culture creation committee

• • Relationship manager for Government Contracts, Stakeholder E&S auditors and Vendors• Created and developed an invoicing system in the amounts of $1.6M per invoice, saving 50% time in presentation time• Managed transfer of company assets so company was up to speed in a 3 month period

• Relationship manager for enterprise accounts ($300k per year), responsible for reporting and update presentations, reaching satisfaction scores and renewal quota, becoming a trusted advisor• Undertook onboarding, demos and training of plant control system software for stakeholders, increasing engagement with project• Responsible for business development, building strong partnerships that fortified value offer• Created OKRs, KPIs and employee satisfaction survey, leading to increased employee motivation• Created and implemented document control system, cutting lag time by 50%• Performed contract management, risk management, and oversight for a $92M EPC Contract, securing a 5 month schedule for the Plant, achieving increased revenue • Worked with a 4 person multi-disciplinary team in the budgeting, resource allocation and execution of 80k$ (annual) in CSR projects leading to widespread acceptance within the community

Master Of Science - Ms, Project Management

Industrial Engineer, Engineering