Gerard Salgado Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Drove client journey through delivery, adoption, renewals, retention, EBRs, CSAT surveys and up-sells, ensuring retention and identifying growth opportunities within a diverse client portfolio
• Performed testing platform on-boarding and training for clients, influencing product feedback and updates, assuring and monitoring engagement
• Developed client relationships, setting and managing expectations, working up to advocacy and reference, providing strategic consultation ensuring their business objectives were met
• Managed operational efficiency of SaaS model workflow, tracking metrics and health scores, collaborating alongside cross functional teams
• Participated in values and culture creation committee

• Relationship manager for Government Contracts, Stakeholder E&S auditors and Vendors
• Created and developed an invoicing system in the amounts of $1.6M per invoice, saving 50% time in presentation time
• Managed transfer of company assets so company was up to speed in a 3 month period

• Relationship manager for enterprise accounts ($300k per year), responsible for reporting and update presentations, reaching satisfaction scores and renewal quota, becoming a trusted advisor
• Undertook onboarding, demos and training of plant control system software for stakeholders, increasing engagement with project
• Responsible for business development, building strong partnerships that fortified value offer
• Created OKRs, KPIs and employee satisfaction survey, leading to increased employee motivation
• Created and implemented document control system, cutting lag time by 50%
• Performed contract management, risk management, and oversight for a $92M EPC Contract, securing a 5 month schedule for the Plant, achieving increased revenue

Master Of Science - Ms, Project Management

Industrial Engineer, Engineering