Gerardo Martinez Email & Phone Number

Rosemont, Illinois, United States

• Responsible for the IT infrastructure and operation at over 200 Wintrust sites.• Provide technical support to the division of Corporate Real Estate and their vendors.• Coordinate repairs and installations of network wiring across all sites.• Install, test, and troubleshoot analog telephone, audio visual, internet, and Wide Area Network (WAN) hardware.• Propose technical feasible solutions for new system designs and recommend options for performance improvement of technical components.• Compile and implement cost-saving solutions for vendor maintenance and repairs of site-wide infrastructure. The solutions have resulted in a reduction of vendor repair costs of an average of 30% annually.• Project partner on the T1 copper to fiber optic WAN migration upgrade which increased the network speed ten-fold and added stability by providing a broadband and wireless network backup. • Standardized the technical support of companywide Security NVR (Network Video Recording) system which resulted in reduction of request-turnaround-time from an average of 2-3 weeks to 1.5 days.• Reviewed, revised and upgraded security system network cabling plan for the corporate campus resulting in a cost savings of 40%.• Developed a no-cost network solution for Branch Teller MICR (Magnetic Ink Character Recognition) Printer, and SDWAN (Software-Defined Wide-Area Network) Projects resulting in a cost savings of over $27,000.• Curated a plan to use the network infrastructure to replace 83% of the analog phone line needs site-wide. • Created new HVAC (Heating Ventilation Air Conditioning) monitoring communication plan site-wide, resulting in a 95% reduction in cost.

Wood Dale, Il

• Ensured stability and integrity of data, security, voice, and wireless network services.• Performed installation, maintenance, monitoring, optimization, and support of network communication and hardware links.• Efficiently analyzed and resolved network and software issues in efforts to reduce and eliminate user down-time.• Monitored network capacity and performance to diagnose and resolve complex network problems.• Appointed lead engineer, visiting over 150 company sites to troubleshoot, and activate network connections.• Implemented network strategy for bank-wide Business Continuity Plan (BCP) resulting in a no-cost solution for additional network wiring installation.

Wood Dale, Il

• Efficiently troubleshot end user's computer hardware and software issues.• Followed-up with clients regarding resolutions to ensure optimal customer satisfaction.• Broke-down and evaluated user problems by using test scripts, personal expertise, and asking probing questions.• Team lead for higher level issues, projects, and bank acquisitions. • Maintained an exceptional performance evaluation for customer support.

Skokie, Il

• Created reports to track supporting documentation for commercial and personal loans.• Reviewed loan files for required supporting documentation.• Created customer profiles for file tracking system.• Evaluated current operational practices and suggested improvement strategies.• Overhauled bank reporting of CRA (Community Reinvestment Act) loans increasing bank rating from “Needs to Improve,” to “Satisfactory.”• Spearheaded initiative to become a paperless environment, resulting in 80% reduction in printing costs.

Served as a liaison between managers and information technology to create functional specifications for end user document templates. Analyzed complex and dynamic document templates to extract data types and logic from various databases and applications. Worked with end users to resolve/address any deficiencies.• Team member of SpringCM’s largest document conversion project.

Responsible for testing surveys in various areas to ensure functionality of collected data.• Team member of the “Survey of Household Finances in 2008” for the Bank of Spain project.

Responsible for developing, testing and implementing applications and reports using project development life cycle standards to meet or exceed internal customer expectations. Gathered and documented business, functional and user requirements to recommend solutions to reach departmental goals. Found solutions to bridge manager’s needs with informational technology.• Key member of team that reduced number of reports by 50% in 3 months based on user input.• Consistently exceeded standard for turn-around time in the creation of scheduled and ad hoc reports.• Designed and created solutions to transition to the B of A brand on numerous systems including conducting on-site user testing for the Branch teller system.• Participated in development of Business Support cost savings solutions resulting in a 27% reduction.

Responsible for performing advanced analysis and design work in support of a highly complex application system that involved multiple sub-systems, programs, files, databases, and users.• Worked with business to update functional requirements that resulted in a 30% increase in productivity.• Troubleshoot hardware, software and connectivity issues for a mixed Windows NT/2000 and mainframe environment.• Promoted and placed in charge of assisting 100 users with day-to-day technology requirements.

Responsible for addressing LaSalle Bank branch employee’s consumer loan inquires.• Redesigned problem resolution process flow increasing customer satisfaction and internal productivity. • Received several awards in recognition of taking the initiative to create solutions to common problems and assisting team members.• Served as Consumer Loan representative on systems projects leading to career transition to Business Support.

Responsible for addressing customer calls regarding first mortgage loans.• Achieved highest levels of productivity and recognized for using excellent communication and problem-solving skills.

Processed payments; payoffs; extensions; bankruptcy mail; speed payments; account closures and inputted entry of monetary and non-monetary transactions.• Created and implemented mainframe macros, which improved productivity by 150%.• Consistently recognized for superior performance and dedication.