Gerardo Martinez Email & Phone Number

Rosemont, Illinois, United States

• Responsible for the IT infrastructure and operation at over 200 Wintrust sites.
• Provide technical support to the division of Corporate Real Estate and their vendors.
• Coordinate repairs and installations of network wiring across all sites.
• Install, test, and troubleshoot analog telephone, audio visual, internet, and Wide Area Network (WAN) hardware.
• Propose technical feasible solutions for new system designs and recommend options for performance improvement of technical components.
• Compile and implement cost-saving solutions for vendor maintenance and repairs of site-wide infrastructure. The solutions have resulted in a reduction of vendor repair costs of an average of 30% annually.

Wood Dale, IL

• Ensured stability and integrity of data, security, voice, and wireless network services.
• Performed installation, maintenance, monitoring, optimization, and support of network communication and hardware links.
• Efficiently analyzed and resolved network and software issues in efforts to reduce and eliminate user down-time.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Appointed lead engineer, visiting over 150 company sites to troubleshoot, and activate network connections.
• Implemented network strategy for bank-wide Business Continuity Plan (BCP) resulting in a no-cost solution for additional network wiring installation.

Wood Dale, IL

• Efficiently troubleshot end user's computer hardware and software issues.
• Followed-up with clients regarding resolutions to ensure optimal customer satisfaction.
• Broke-down and evaluated user problems by using test scripts, personal expertise, and asking probing questions.
• Team lead for higher level issues, projects, and bank acquisitions.
• Maintained an exceptional performance evaluation for customer support.

Skokie, IL

• Created reports to track supporting documentation for commercial and personal loans.
• Reviewed loan files for required supporting documentation.
• Created customer profiles for file tracking system.
• Evaluated current operational practices and suggested improvement strategies.
• Overhauled bank reporting of CRA (Community Reinvestment Act) loans increasing bank rating from “Needs to Improve,” to “Satisfactory.”
• Spearheaded initiative to become a paperless environment, resulting in 80% reduction in printing costs.

• Served as a liaison between managers and information technology to create functional specifications for end user document templates. Analyzed complex and dynamic document templates to extract data types and logic from.
• Team member of SpringCM’s largest document conversion project.

• Responsible for testing surveys in various areas to ensure functionality of collected data.
• Team member of the “Survey of Household Finances in 2008” for the Bank of Spain project.

• Responsible for developing, testing and implementing applications and reports using project development life cycle standards to meet or exceed internal customer expectations. Gathered and documented business.
• Key member of team that reduced number of reports by 50% in 3 months based on user input.
• Consistently exceeded standard for turn-around time in the creation of scheduled and ad hoc reports.
• Designed and created solutions to transition to the B of A brand on numerous systems including conducting on-site user testing for the Branch teller system.
• Participated in development of Business Support cost savings solutions resulting in a 27% reduction.

• Responsible for performing advanced analysis and design work in support of a highly complex application system that involved multiple sub-systems, programs, files, databases, and users.
• Worked with business to update functional requirements that resulted in a 30% increase in productivity.
• Troubleshoot hardware, software and connectivity issues for a mixed Windows NT/2000 and mainframe environment.
• Promoted and placed in charge of assisting 100 users with day-to-day technology requirements.

• Responsible for addressing LaSalle Bank branch employee’s consumer loan inquires.
• Redesigned problem resolution process flow increasing customer satisfaction and internal productivity.
• Received several awards in recognition of taking the initiative to create solutions to common problems and assisting team members.
• Served as Consumer Loan representative on systems projects leading to career transition to Business Support.

• Responsible for addressing customer calls regarding first mortgage loans.
• Achieved highest levels of productivity and recognized for using excellent communication and problem-solving skills.

• Processed payments; payoffs; extensions; bankruptcy mail; speed payments; account closures and inputted entry of monetary and non-monetary transactions.
• Created and implemented mainframe macros, which improved productivity by 150%.
• Consistently recognized for superior performance and dedication.