In charge of technologic infrastructure maintenance, monitoring and support related to tasks to ensure business continuity.Responsible for the proper operation of telecommunication services, Cloud-OnPremise interconnectivity, end user support tools, device/users management and Cloud infrastructure, as well as Productivity tools.New projects planner and executive.

Manages engineering staff through tasks assignment, performance evaluation and coaching. Sizing and execution of end-customers/internal projects related to servers, storage, networking, firewalls, cloud services, licensing (Microsoft, Kaspersky, etc.) and problem-solving activities. Responsible for the proper operation of telecommunication services (Internet, Telephony) and Azure cloud infrastructure, as well as Office 365 services.

Responsible for the proper operation of the technological infrastructure, that includes, wired/wireless networks, Internet, interactive classrooms, office computer equipment, computer labs and servers. Also, in charge of the management of software licensing and cloud services that includes G Suite, end-user support, tech assets acquisitions and new projects related with technology.

Consulting services related with POS / administrative software, networks infrastructure, web sites and Cloud services (e.g. G Suite, Office 365). Plus, technical service for laptops/desktops and sale of hardware.

Statistics teacherOperating Systems teacherLinux based OS

Member of an outsourcing team that executed an operating system migration project of the entire assets in the assembly plant. In addition, I provided support to end-users, as well as performing inventory tasks, documentation, installation of antivirus, security patches and GM Software.

Help desk staff responsible for bringing end-user support in the corporate building, computers and servers installation in the new bank branches.

A member of the support engineers team who performed activities related with preventive and corrective computer maintenance, assembly and configuration of new equipment, installation of operating systems/basic software and malware/virus removal.

Provided support in the laboratories and engineering workshops area, being responsible for tasks such services log, generation and distribution of memorandums, working board minutes’ control, generation of services graphics and consumable and office supplies control.Preventive and corrective maintenance of hardware, assembly and configuration of computer equipment as well as maintenance, installation and configuration of networks.Provided support in institutional events for the department of laboratories and engineering workshops.