Gerardo Pelayo, Ph.D. Email and Phone Number
Gerardo Pelayo, Ph.D. work email
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Gerardo Pelayo, Ph.D. personal email
Gerardo Pelayo, Ph.D. phone numbers
I've spent the last 15+ years understanding and applying the interrelationships between people, data, processes and technology, to connect what can be done in general, to what should be done in specific situations for the desired outcomes and priorities. Expert across the service industry (field service + remote support + self-serve), digital transformation and complex problem modeling and data analytics, with international work and academic experience.
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Vp, Research And AdvisoryService Council™ Feb 2024 - PresentBoston, Massachusetts, UsThe Service Council™ exists to create a platform for education, knowledge, networking and insight for leaders in service, support and customer management.
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Vp, Supply Chain And AnalyticsInnover Digital Oct 2021 - Jan 2024Alpharetta, Georgia, Us -
Principal ConsultantAligned Automation Mar 2019 - Aug 2021Irving, Texas, Us- Identify, prioritize and act on on opportunities where digital, data-inspired initiatives will significantly accelerate business goals.- Design and execute maturity assessments and resulting roadmaps for implementing technology-leveraged solutions.- Design and deploy best practices to improve decision-making and enhance the customer experience through the integration of appropriate analytical models and digital technologies. -
Senior Manager, Supply Chain TransformationEntercoms, Inc. May 2017 - Feb 2019Irving, Us Led practice building activities by authoring multiple thought leadership white papers:• “Shift Left: The Necessary Direction for Service Supply Chains”• “Industry 4.0: Customer Service Driven Manufacturing”, with Dr. Rahul Singh• “Are you using ‘Big Data’ to drive ‘Big Outcomes’? – effective data storytelling in the 4.0 era”• “A Tool is not Enough”, with Mak Goto Defined and enabled the commercial strategy for a spare parts management solution to be implemented in an asset management ecosystem, in collaboration with an external partner. Co-defined the joint go-to-market strategy with an external partner for a portfolio of analytical products, and directly responsible for creating sales collateral and communicating the value proposition. Developed and implemented a repeatable benefits realization model to obtain quickly, within the sales cycle, data-based projections of the quantifiable value-added for a prospect. Responsible for pre-sales activities as subject matter expert, discovering opportunities with prospects and defining the scope and value of a potential engagement, in coordination with internal teams. Developed a methodology and material to ramp up the new sales and marketing team. -
Manager, Sales EnablementEntercoms, Inc. Aug 2016 - May 2017Irving, Us Led the creation and communication of a modular structure of the company’s offerings, to enable a scalable commercial model. Coordinated with the executive layer the company’s new message and strategic positioning, including the complete redesign of the company website. Built sales collateral to support the effective communication, external and internal, of the new message. This included:• What do we offer? Corporate deck, solutions’ definitions, data sheets• Why do we offer it? Value proposition, main challenges and their impact, differentiators, engagement model• Who benefits, and how? Industries served, ideal customer profile definition, discovery questions, case studies
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Manager, Strategic ServicesEntercoms, Inc. Aug 2014 - Jul 2016Irving, Us Led the design, documentation and distribution of a Best-Practices Operations Handbook for aftermarket supply chains, becoming the reference point for activities such as data management, applied analytics, prioritization of reviews and actions and the optimal representation of insights. Developed a Supply Chain Maturity Assessment Framework, and successfully implemented it in 10+ business units. Directly responsible for the analytical delivery of outcomes in multiple customer engagements. Ad-hoc support of internal operations and solutions teams to enable the timely and relevant delivery of outcomes. Business liaison for the research collaborations with ASU and MIT-Zaragoza Logistics Program.
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InstructorMit-Zaragoza Masters In Logistics And Supply Chain Management Aug 2011 - May 2014Zaragoza, Aragón, Es Supply Chain Network Design (Spring 2013) Supply Chain Contracts and Coordination (Spring 2012, 2014) Preparatory Math Training for Supply Chain Management professionals (Fall 2011, 2012) -
Teaching AssistantMit-Zaragoza Masters In Logistics And Supply Chain Management Aug 2010 - Dec 2011Zaragoza, Aragón, Es Financial Systems & Supply Chain Management (Fall 2011) Analytical Methods (Fall 2010)
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Quality ManagerAudi Center Guadalajara Feb 2008 - Aug 2008 Designed and managed a project to increase first time quality results, performing a root cause analysis, establishing controls and monitoring the implementation, achieving a 40% increase in the quality index within 2 months. Reengineered the follow-up on clients’ processes in the post-service department through system automation, reducing the average response time by 50% and saving over 12 man-hours per month. Increased personnel satisfaction and level of commitment towards the company’s objectives after performing an organizational climate study, increasing employee participation index through emergent strategies from 0 to 24%.
Gerardo Pelayo, Ph.D. Skills
Gerardo Pelayo, Ph.D. Education Details
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Mit-Zaragoza International Logistics Program, Zaragoza Logistics CenterSupply Chain Management -
Universitat Pompeu FabraVisiting Phd Student
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Massachusetts Institute Of TechnologyVisiting Phd Student
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Harvard Kennedy SchoolVisiting Phd Student
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Mcgill University
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Mit-Zaragoza International Logistics Program, Zaragoza Logistics CenterSupply Chain Management
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Tecnológico De MonterreyIndustrial Engineering
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Mount Royal UniversityUndergraduate Exchange Student
Frequently Asked Questions about Gerardo Pelayo, Ph.D.
What company does Gerardo Pelayo, Ph.D. work for?
Gerardo Pelayo, Ph.D. works for Service Council™
What is Gerardo Pelayo, Ph.D.'s role at the current company?
Gerardo Pelayo, Ph.D.'s current role is VP, Research & Advisory at Service Council.
What is Gerardo Pelayo, Ph.D.'s email address?
Gerardo Pelayo, Ph.D.'s email address is gp****@****.edu.es
What is Gerardo Pelayo, Ph.D.'s direct phone number?
Gerardo Pelayo, Ph.D.'s direct phone number is +121461*****
What schools did Gerardo Pelayo, Ph.D. attend?
Gerardo Pelayo, Ph.D. attended Mit-Zaragoza International Logistics Program, Zaragoza Logistics Center, Universitat Pompeu Fabra, Massachusetts Institute Of Technology, Harvard Kennedy School, Mcgill University, Mit-Zaragoza International Logistics Program, Zaragoza Logistics Center, Tecnológico De Monterrey, Mount Royal University.
What are some of Gerardo Pelayo, Ph.D.'s interests?
Gerardo Pelayo, Ph.D. has interest in Arts And Culture.
What skills is Gerardo Pelayo, Ph.D. known for?
Gerardo Pelayo, Ph.D. has skills like Supply Chain Management, Mechanism Design, Industrial Engineering, Systems Engineering, Process Improvement, Lean Manufacturing, Logistics, Supply Chain Optimization, Operations Research, Procurement, Demand Planning, Supply Chain.
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