Gerardo Rivera Email & Phone Number

Austin, Texas, United States

♦ On-board new clients by ensuring company profile is set up in ERP system, scheduling and leading kick-off meetings.♦ Set realistic project goals and milestones and strive to meet them.♦ Responsible for updating projects, opportunities, and service tickets in ERP system.♦ Facilitate hand-offs of projects between departments to ensure continuity of service.♦ Schedule approved changes to computer systems and networks.♦ Plan and communicate regular systems maintenance updates.♦ Hold employees, vendors, and partners accountable for projects and service ticket updates.♦ Responsible for the daily management , up keeping, and configuration of ERP system.

Austin, Texas Area

♦ Provide excellent customer service to both incoming and outgoing phone calls.♦ Defuse tough phone calls by applying problem solving and listening skills.♦ Streamline the incoming call flow with an idea that eliminated a redundant step in call protocol and enhanced customer satisfaction.♦ Consistently achieving a yearly accuracy rate performance of 99 percent, in a fast-paced call center while maintaining high level of customer satisfaction.♦ Provide training to new employees on reaching company expectations and customer service goals.

Patterson, Ny

♦ Managed the main inventory at four locations with an inventory value of $30M in assets.♦ Performed administrative duties such as scheduling cycle counts, reconciliation of inventory, and generated requisition orders for all locations.♦ Strategically improved inventory controls by removing and accounting for outdated stock and monitoring stock rotation. ♦ Collaborated with Resource Recovery Group to itemize and remove or sale obsolete inventory.♦ Successfully resolved department issues and ensured good customer relations by performing root cause analysis and identifying inventory shortages due to shipment errors and miscommunication with vendors.♦ Collaborated with the buying department to negotiate contracts and review new items to carry.

Patterson, Ny

♦ Effectively managed the daily receiving and inventory operations of a location.♦ Oversaw all quality assurance inspection and on time delivery of inventory to customers. ♦ Managed reorganization of warehouse facility to increase storage capacity.♦ Analyzed inventory usage by conducting regular cycle count program.♦ Trained new employees on receiving and warehouse policies and safety procedures.

Liberty Hill, Tx

♦ Oversaw dental care for patients including, reviewing medical history, taking and developing x-rays, preparing impressions, and assisting with orthodontic and periodontics procedures. ♦ Effectively handled administrative tasks such as billing, insurance authorization, scheduling and answering customer questions.

Georgetown, Tx

♦ Prepared financial, regulatory, and fixed assets reports.♦ Monitored accounts payable and account receivable ledgers, and reconciled statements and expense accounts.♦ Assisted customers by researching transaction history, answering questions and providing resolutions to account problems.

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Activities and Societies: Phi Theta Kappa Honor Society

Dental Assistant