Gerardo Ruiz A. Email and Phone Number

Delivery of IT solutions with telecommunications carrier services expertise to deliver optimal collaboration and network solutions to help companies to reach business goals. Providing experienced knowledge professionals, unbiased vendor selection, single point of contact and multiple carrier options.

Project Management (PM), Business Analyst (BA), Change Management Organization (OCM) Sr Manager. Managed operations and delivery on time, on budget with proper risk management of Global IT Project Management Portfolio for 45 projects and about $65M monthly budget in collaboration with business and other IT areas. Projects related but not limited to Infrastructure, Security, Business Intelligence, Finance, Resources Management, Business Development, Suppliers Management for IT and all Business Units. Ensured adherence and continues improvement to IT project management standards and processes. PM, BA and OCM resources management and development for execution of IT projects. CostManagement, Budget, Planning, Prioritization, and policies compliance.

Project Management Office and M&A IT projects delivery. Led management of global IT project portfolio and project management (PM) discipline for 40 monthly active projects average and 75M budget. This includes ensuring adherence to the IT project management standards and processes, PM resource management and development, and execution of IT projects. Also responsible for the IT M&A integration and divestiture projects. Serve as the IT point of contact for the Corporate Development group. CostManagement, Budget, Planning & Prioritization, and policies compliance.

IT Operations Manager for 13 Countries to provide cost-benefits solutions for business requirements by responsible management and leadership, aligning IT technology to real needs oriented to reach business goals. Oversight Infrastructure, DRP plans, Security, Projects, Processes Management, Cost Management, $20M average Budget, Planning & Prioritization, suppliers contract management and policies compliance. LA End Users Services and Incident Management as a guidance for support team. Representative for IT Western Hemisphere on Incident Management Council for IT team and Help Desk Call Center.

IT Mexico Operations Country Manager for 10 operations and admin locations. Managed IT operations team to provide cost-benefits solutions for business requirements by responsible management and leadership, aligning IT technology to real needs oriented to reach business goals. Infrastructure, Processes Management, Cost Management, Budget, Planning & Prioritization, vendors management and policies compliance.

Customer Service and IT Support Country Team management. Continues improvement, KPIs, processes improvement, policies and processes compliance.

In charge of Marine Region IT Operations Management for 2 onshore locations and 3 offshore vessels. Infrastructure and voice communications, also Country End User Services and Service Desk Lead.

Responsible for IT Department operations including Infrastructure Services for Mexico Onshore in 2 cities and Offshore operations for 2 mayor business projects.