Gerardo Solis Email & Phone Number

Glendale, Ca, Us

• Utilized MS Server 2016's Active Directory services to oversee users and computers.• Assigned roles to users and computers via the Group Policy service.• Established policies and permissions for computers using the Google Enterprise admin console.• Managed Envisionware products, such as PC Reservation and LPT: One, to handle printers and public computers.• Collaborated with the City of Glendale's Systems Engineer to troubleshoot a "domain trust issue" impacting the public library's domain due to a problematic third-party software update.• Resolved email delivery issues in a PHP-based library registration system by correctly configuring SMTP settings for TLS encryption.

Las Vegas, Nv, Us

• Developed a Desktop Application Data Visualization tool, designed to dynamically populate UI fields with data from a SQLite database, with the flexibility to connect to other databases if needed.• Utilized SQLAlchemy for backend database interaction, PyQt for the frontend interface, and matplotlib for data visualization.• Followed Object-Oriented Programming (OOP) and ACID principles, and maintained thorough documentation for future scalability.• The tool streamlined data selection and visualization processes, providing a robust and user-friendly experience.

• Effectively addressed all open tickets in a timely manner utilizing the Spiceworks ticketing system for both software and hardware computer problems.• Offered reliable help desk support to both internal staff and off-site bookstore locations.• Skillfully updated sales reports using Microsoft Excel, ensuring accurate data analysis.• Managed the store's inventory, and responsibly disposed of excess equipment through e-waste procedures.

Pomona, Ca, Us

• Engaged in malware analysis research, enhancing understanding of analysis methods and malware identification techniques, alongside introductory assembly and reverse engineering.• Investigated malware development basics, with a focus on Windows API and DLL Injection for introductory payload obfuscation.• Presented on malware analysis basics and contributed to a workshop using Remnux and FlareVM, providing practical malware analysis experience with real-world samples.

• Delivered expert technical support to multiple First Foundation Bank branches, skillfully addressing software and hardware-related issues reported by users.• Assisted branches across diverse locations, including Big Bear, West L.A., Palos Verdes, and more.• Successfully configured network switches to ensure seamless network connectivity for all domain-connected computers.• Created and meticulously maintained up-to-date inventory sheets of company equipment using Microsoft Excel.• Installed a variety of devices, from Cisco VoIP phones to desktop computers, throughout various bank branches.

Xindian Dist., New Taipei City, Tw

• Conducted comprehensive repairs on computer systems, proficiently resolving both software and hardware-related issues.• Performed thorough diagnosis of defective computer components to identify and isolate specific issues.• Provided remote customer support to troubleshoot and resolve a diverse range of software-related issues, spanning from network connectivity to application functionality problems.

Orlando, Fl, Us

• Provided exceptional customer service by troubleshooting and resolving issues on both mobile devices and computers.• Expertly performed a range of repairs, from logic board replacements to screen repairs, with precision and skill.• Effectively assisted customers over the phone by offering thorough diagnosis of device-related issues and providing guidance to resolve them.

Bachelor Of Science - Bs, Computer Science

Associate'S Degree, Mathematics

High School Diploma, General Studies