Gerard Ousley Email & Phone Number

United States

Chicago, Illinois, United States

I am responsible for maintaining order and insuring the safety of all employees in a Sam's Club merchandise shopping environment. I also have loss prevention responsibilities and enforcement in coordination with the efforts of upper level management. On a daily basis I am responsible for crowd control, the management of disruptive behavior and loss.

Greater Chicago Area

• Brought onboard to maintain professional contacts with all clients on assigned and dedicated book of business to continue client satisfaction. Handle the process for collecting outstanding invoices. Work with major.
• Launched and managed the delivery of security services across 22 client accounts, holding culpability for establishing and communicating high standards of performance for 150+ security personnel. Secured the retention.
• Harnessed knowledge of security operations and strategy to achieve excellence in service delivery in a cost-effective manner, gaining 40% improvement in the collection of accounts.
• Reduced invoicing errors by 40% by improving procedures which allowed for quick correction of mistakes
• Directed security operations providing for the safety of Starbucks intellectual property and 20K employees that attended the 3-day conference. Received “Starbucks” Security Management team’s “Recognition Award” for.

Raleigh-Durham, North Carolina Area

• Promoted to provide administrative support to create a smoother and more efficient process 275 bed medical center. Directed 28 Medical Support Assistants in the performance of office and administrative procedures.
• Instrumental in the identification and correction of surgical practice that until detection produced a $4M annual loss.
• Improved staffing process to eliminate overtime and improve consistent staffing coverage by 90%.
• Decreased administrative mistakes in patient movements by 50% by training current and new clerks on the proper procedures and how to correct errors without losing patient orders.

Durham, NC

• Headed operations of 26-member department, serving as the organization’s lead on all security matters for 274 bed medical center comprised of 3500+ staff and visitors. Developed and led teams in best practices in.
• Achieved zero criminal activity through increase of overall security measures. Additional CCTVs, improved physical barriers, and improvements in electronic access controls.
• Implemented innovative patrol tactics utilizing new electric TC3 patrol vehicles which allowed officers to cover assigned patrol areas more effectively with greater visibility. Parking violations and calls for.
• Served as prime influencer in the Durham VAMC regaining its research certification by improving research area security.
• Coordinated the movement of highly explosive material from medical center without disrupting patient treatment and appointments. Removed an explosive hazard from the medical center that would have caused loss of life.
• Created a process with all local law enforcement agencies for the care of homeless or sick veterans located in the area of the Medical Center. Vastly improved outreach to suicidal veterans.

North Little Rock Arkansas

• Hired to instruct newly hired VA Police Officers on the legalities, administrative processes and lawful procedures of VA Police officers. Supervised, trained, and certified newly hired Police Officers in self-defense.
• Introduced program that produced and issued 4K+ police credentials whom are assigned to 170 V.A. Medical Centers throughout the nation.
• Rewrote all basic course classes and changed teaching techniques which improved instruction and elevated the number of Police Officer's successfully completing the basic course by 30%.
• Received reward for completing special research project on the various type of less than lethal devices and proper utilization of devices.
• Completed special project that required the dissemination of newly created Police Officer credentials to over 2,750 VA Police Officers nationwide. The plan for the dispersal was not only timely but cost effective.

North Chicago, Ill

• Responsible for maintaining law and order in the Medical Center. Insuring the safety of all patients, staff members and visitors. Called upon to exert control over agitated, violent and mental ill patients. Enforce.
• 100% effective in the proper handling of violent patients.
• Acted independently to determine the best course of action to protect V.I.P.’s
• Obtained certifications as a Field Training Officer, Firearms Instructor, Armorer and lead operator.
• Achieved a 100% conviction rate of all the cases that went to court.

Incident Command System 100 Thru 500, Crisis/Emergency/Disaster Management, Pass Fail

High School. College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program

Education record

Education record

Bs, National Securities And Public Affairs

Activities and Societies: 150lb Football, WKDT radio announcer, Gospel Choir