Gerard Richard Email & Phone Number

Worcester Ma

• Reduced delinquency of 90+ from $2.2M to under $1M• Manage the credit review process for customer risk evaluation and grant appropriate credit lines.• Implemented credit standards for effective and consistent reduction in delinquency in accordance with company objectives.• Established document portal for retention of tax exemption certificates and credit applications to minimize lost customer documents and promote easy access for retrieval. • Authored and distributed vendor portal instructions for invoice submission, PO retrieval and invoice research.• Negotiate payment plans and maintain relationship with outside agency for accounts requiring legal action. • Established weekly portfolio review with staff to target problem accounts and determine course of action.• Created and distributed weekly watch/hold list of potential problem accounts.• Manage cash application process. • Worked with billing staff for timely submission of invoices via web portal applications.

Andover, Ma

Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.Direct management to major collection problems that may require special attention. Meet or exceed targeted cash collections metrics, delinquency, dispute, and other quantitative targets. Accountable for reducing delinquency and removing internal obstacles that may be causing delays in paymentUtilize Aceva and SAP, proactively manage the past due AR in a $10m portfolio.Prepare proposals for agency placement and write off to bad debt.

Natick, Ma

Responsible for all aspects of credit management for a portfolio of major accounts, including analysis of credit risk establishment of credit lines and the collections strategies for the portfolio.Work with other members of the Credit team, Customer Service and Sales to resolves disputes and issues that affect sound AR management.Establish strong working relationships with the customer base through a program of regular customer visits. Utilize GetPaid and SAP, proactively manage the past due AR in a $35m-$50m portfolio.Provide regular forecasts of cash receipts and manage portfolio to achieve corporate results.Plays a team leader role on special projects and periodically prepare reports for management.

Natick, Ma

Trained and supervised junior staff. Addressed, researched and resolved issues relating to credit, general accounting, reporting, order processing, terms and other issues as needed. Maintained the Domestic and International Aging including collections, resolution of customer disputes, and reporting of a 20 million dollar domestic and a 7 million dollar International Portfolio using J.D. Edwards, Peoplesoft.Maintained and set credit limits based on past customer performance, utilized D&B information for new or existing customers. Created, maintained and distributed monthly metrics reporting for International Distributors, Domestic Accounts Receivable, DSO and Suspense Account to senior management. Prepared monthly Journal Entries for Accounts Receivable Balance Sheet Accounts. Monthly reconciliation of Accounts Receivable Sub-Ledger to General Ledger.Established standards for Government billing (DFAS) utilizing Wide Area Work Flow. Supervised junior staff in submitting invoices and reconciling invoices to contract provisions to ensure billing accuracy and contract compliance. Communicated daily with sales and customer service representatives to facilitate timely order processing. Posted and ensured the accuracy of international and domestic billing. Communicated with Treasury Manager, provided cash forecasts on a weekly basis. Implemented credit standards for effective and consistent reduction in DSO in accordance with company objectives.