Gerard 慈利 ジェラルド Robb 路部 ロブ Email & Phone Number

Queensland, Australia 澳大利亚昆士兰州

Queensland, Australia

Sydney, Australia

Gerard brings to SinaPrise a distinct commercial background and acumen coupled with a high levelof Asian cultural competence which will serve to position the business strategically. As such,Gerard's role at SinaPrise involves investor relations, institutional relations including governmentand trade bodies, commercial bilingual/cultural oversight of the SinaPrise aggregator plug-in.Gerard has an extensive commercial background from founding a successful health and fitnessbusiness in Tokyo Japan to investment banking (JP Morgan) and integrated resorts (Crown LTD andThe Star Entertainment Group) where his most recent project was the “Chinafication” of The StarEntertainment Group’s resorts.Gerard is trilingual in English, Mandarin and Japanese.

Sydney, Australia

Created and implemented strategies aligned with the overall site and Group business plan to deliver and drive earnings growth in the (new) local high net worth (HNW) Asian customer and broader China inbound tourism segments. Presented to business units and C-suite executives on the ‘Chinafication Project’, the aim being for The Star to be known as Australia’s No. 1 China friendly destination. Created, developed and implemented an end to end process identifying opportunities and channels into the market, and converting these to revenue.Achievements:Designed and prepared new Chinese focused HNW engagement membership, from my personal network introduced members who have facilitated over AUD 4 billion inbound investment to Australia.Brokered inaugural exclusive Hurun Australia Chinese New Year (CNY) launch at The Star Events Centre with Hurun Australia licensee. Identified and oversaw the implementation (internal business owner) of Chinese Payments Systems WeChat Pay and Alipay at The Star’s three properties. The Star became the first ASX Listed Company and only consumer discretionary sector ASX listed company to accept both WeChat Pay and Alipay.Designed and implemented company-wide customer facing language badge project. Over 650 multilingual staff ordered their new badge on the very first launch day, increase in staff pride and anecdotal evidence of improved guest experience.Key input in The Star’s Chinese Brand, with“Aozhou Xing Yi”, 澳洲星亿 launched in September 2018 enhancing recognition in China. Designed requirements for The Star’s Chinese digital platforms omnichannel presence, enabling establishment of new WeChat company account and Chinese Website, fundamental requirements to enable access to the market.Chinese Credit/Debit Card Union Pay optimisation. Result: 100% acceptance of CUP across all Hotels and F+B outlets, ATM network technical upgrade - resulting in CUP withdrawals recovery of over AUD 7 million in 6 months.

Sydney, Australia

As Executive committee member, managed all FAMI Group Holdings initiatives and associations in and related to China. This included servicing the multiple Australian China associations, chambers and government initiatives in Australia and China. Actively supported Chinese speaking migration clients and agents, and was appointed to multiple special purpose vehicles’ boards of directors, in order to maximise these key Chinese speaking co-investor associations.Achievements:Presented as keynote speaker at various strategic forums both domestically and abroad such as the Australia China Business Forum and at the Etouce Immigration and Investment Elite Convention Beijing and Shanghai in Mandarin.Established strategy and execution plan for Wholly Foreign Owned Enterprise set up in China’s free trade zones working with Australian and Chinese regulatory and trade bodies.Lead the development of the Mortgage Income Fund Capital Raise China Market segment strategy, ready for market launch.

Melbourne, Victoria, Australia

Worked as an interface between Australian and Chinese business identifying gaps and opportunities in the market to better service the Chinese diaspora in Australia, including expatriates, tourists and students. Areas of key focus were project management and recreation of a familiar ecosystem for Chinese inbound tourists through media channels and payment facility integration. Major projects included: Commonwealth Bank Innovation Lab WeChat Pay Project.Initial consultation for The Star Sydney, Chinafication Project and Sydney China Union Pay discovery audit and feasibility report.

Melbourne, Victoria, Australia

Specialised in Mandarin and Japanese speaking clientele as part of the Mahogany Room Executive Host team. The critical success factor of this role was direct client relationship management toensure the Chinese and Japanese VVIP customers had their service needs and requirementsexceeded via relationship marketing, player recognition and through the utilisation of Crown’s vast service offerings and facilities.Fluency in both Mandarin and Japanese, speaking and writing.Recognised for providing exceptional customer service whilst maintaining client discretion, exceptional communication and professional presentation standards.Utilised strong conflict management and negotiation skills including across cultural normsand sensitivities.

Melbourne, Victoria, Australia

Designed and tailored premium fitness and health management service offerings for the target market within the Crown Spa and Health Club.2IC for the management of the Health Club’s operations and staff. Acted as the key point of contact for all Japanese and Mandarin speaking clients.Established and fostered strong business relationships with assigned clients, assessing client needs, ensuring long term commitment to health and training regimens and leveraging client knowledge to add relevant services across the organization.

Melbourne, Victoria, Australia

Specialising in facilitating Asian investment into Australia, RMR APAC Investments (RMR) started asa hobby due to my strong interest in Asian culture and what impacts these nuances have in cross cultural business applications. My role was the key liaison between RMR’s portfolio of offeringsand target market in Asia, in particular in China. I had spent a few months in Shanghai and HongKong with prospective clients and this allowed me to gain a unique perspective and insight intocross border investment gaps, current pain points and future opportunities.A start up business with portfolio of services that included property, businesses and visa associated investments.Attended Australia Week In China on behalf of RMR, powered by the Australian Government, as part of the Financial Services delegation.

Sydney, Australia

Achievements:Consistently delivered on aggressive deliverable targets, including managing multiple stakeholders across different time zones.Strong data interrogation, advanced Excel skills and understanding of the equities market toproduce required deliverables.Successfully maintained all data integrity during the key transformation of the Hong Kong settlements hub to Australia.

Tokyo Japan

Achievements:Identified business opportunity/gap in market whilst interning at Tokyo American ClubSet up a successful mobile personal training business which boasted both individuals and families as clientsNo attrition of clientele and business was profitable from the first month.

Bachelor Of Arts - Ba, Foreign Languages Double Major Japanese / Chinese Mandarin

Bachelor Of Arts - Ba, Chinese Language And Literature

Monash University international study program

Bachelor Of Arts - Ba, Chinese Language And Literature

Monash University international study program

Japanese Studies

Activities and Societies: Hiratsuka Beach Park Surf Life Saver - Kanagawa Ken, Shonan Japan Life Saving Association - Bronze Medallion

Diploma Japanese Language, Japanese Language And Literature

Diploma, Financial Markets