Regional Manager Of Professional Services- North America
Responsible for pre-sales, post-sales, and certifying for OEM Partners, Distributors, VARS, System Integrators, and End-Users in North and South America. Client interaction for wireless technology for CDMA, GSM, UMTS networks extending Ethernet and TDM services. Network application for IP/Ethernet, Routing, Voice Compression, Voice Networks, PBX’s, and Time Division Multiplexing products. ♦ Developed and managed Technical Assistance Center and Tier III Engineering for North… Show more Responsible for pre-sales, post-sales, and certifying for OEM Partners, Distributors, VARS, System Integrators, and End-Users in North and South America. Client interaction for wireless technology for CDMA, GSM, UMTS networks extending Ethernet and TDM services. Network application for IP/Ethernet, Routing, Voice Compression, Voice Networks, PBX’s, and Time Division Multiplexing products. ♦ Developed and managed Technical Assistance Center and Tier III Engineering for North America. Managed multiple direct reports. ♦ Pioneered the technical resources in development of a Tier II structured channel for the NA region. Strong customer-relationship building in promoting customer needs and understanding market trends. ♦ Implemented service level agreement and procedure guidelines which increased economies of scale. Developed a ‘train-the-trainer’ program to further educate the market. Show less