Gerasimos Arapis Email & Phone Number

Athens, Greece

Histon, Cambridgeshire, United Kingdom

• Troubleshooting Brady’s Financial Trading Application Systems. Liaising with different teams within Brady to provide quick turnaround to customers• Brady customers are trading corporations, banks, manufacturers and producers. Actively helping clients with questions regarding the software and identifying bugs.• Knowledge of financial instruments such are commodity futures & options, FX forwards, FX currency swaps and risk management strategies (hedging)• Providing numerical and analytical insight to complex financial trading products, analysis of valuation, breakdown of positions, investigation of P&L (Profit&Loss), reconciliation with brokers• Visiting and Installing Brady Software to clients• Data Analysis in Microsoft Excel, Microsoft SQL and Oracle PL\SQL developer• Agile Scrum and Atlassian JIRA Workflow• Providing First and Second Line Support to Clients• Client Issue Reproduction in House and investigation

Cambridge, United Kingdom

Managing and coordinating the day to day activities of the Support team and responding to all client requests for support to ensure a high level of client satisfaction.•Providing first point of contact 1st and 2nd line support via telephone and JIRA•Complying with Service Level Agreements (SLAs) for all clients•Escalating Critical tickets to Head of Professional Services•Understanding client vs Brady responsibility for the issue e.g. bug vs issue classification•Rapidly assessing the nature of the problem to determine if other resources are required to assist•Conducting Client Services Surveys to ensure we provide high level of support to clients•Provide feedback to Product team with recommendations on improving the product

Cambridge, United Kingdom

Brady plc is the largest European-headquartered provider of trading and risk management software to the global commodity, recycling and energy markets. Brady clients include many of the world's largest financial institutions, trading companies, miners, refiners and producers, tier one banks and a large number of London Metal Exchange (LME) Category 1 and 2 clearing members and many leading European energy generators, traders and consumers. As a client services executive, I respond to all client requests for support to ensure a high level of client satisfaction (using JIRA-issue tracking system); rapidly assess the nature of the problem to determine if other resources are required to assist, in order to provide an appropriate level of response. Also assist in investigating problems and test any fixes to ensure the fastest possible turnaround to clients. Being actively involved in supporting and maintaining Brady Plc trading and risk management products; Trinity, Aquarius, Opval, Brady Commodity Trading and Risk Support (BCTR), specialising in Opval

London, United Kingdom

• Issuing Invoices in Autotask and Sage• Creation of Microsoft Access DB that holding customer records• Writing Manual on Dasuni Practises

Aldridge, U.K.

Worked on market risk management practices used by wealth managers and financial advisors. Analysed and examined portfolio rebalancing strategies such as calendar and threshold rebalancing. Explored also opportunistic rebalancing strategies and compared the results that each strategy yielded. Worked on the EBI risk management strategy. My main duty was to make sure that all mathematical calculations were performed correctly. I was also responsible for the trading, ensuring that we followed some rules when trading and that purchasing clears with selling.

Greece

Supervisor Assistant at the Accounts Department with major duty to check daily entries from calendar, in case there was discrepancy between documents and entries.

During this internship, worked in customer service, resolving client's issues.• Troubleshooting issues regarding financial transactions• Selling Credit\ Debit cards to the clients

Msc, Mathematical Finance

Activities and Societies: Latin DanceGPA: 70.39% Core modules included: Quantitative Finance, Macroeconomics, Econometrics with Financial.

Bsc And Msc, Applied Mathematics And Physics

Activities and Societies: Member of the Football, Basketball and Chess teamGPA: 66.8% Core modules included: Stochastic Differential.