Senior Technical Program Manager Microsoft Azure Deployment and Execution Supply Chain• Accountable for driving the deployment execution across Azure and Exchange services enabling on-time delivery of server, storage, and network infrastructure around the world to meet the growing demand of Microsoft’s cloud business. • Responsible for Joint Change Advisory Board (JCAB) driving low risk, agile, and efficient change management across the Microsoft Cloud portfolio ensuring minimal disruption in customer delivery. • Drive vision, strategy, and own project delivery to streamline processes by automating tasks for the end-to-end supply chain and change management business through cross functional collaboration with internal customer and engineering partners.• Lead change management automation system ruleset enabling change request tickets to be routed to concerned partners for their review and approval.

Own supporting VMC - Global Platforms and Hardware Services division's West Coast clients including the management of multiple teams, both in and external to VMC's facilities overseeing 100+ people. Projects involve a combination or hardware, translation, certification testing, localization, and functionality/technical QA services. Provide leadership and management support to Project Managers that perform project coordination and client engagement management along with engineers that support clients needs. Responsibilities include:• Expanding the Global Platforms and Hardware Services business.• Definition and implementation of global platform strategy for the West Coast region.• Profitability of the service line including the ongoing optimization of processes.• Overall management of projects and extended hardware/software projects based in West Coast internal/external facilities.• Coaching and growing employees to ensure set deliverables are achieved.• Creation of successful business relationships through deliverable management, scope identification and consulting services.• Analysis of project budgets, growing and controlling gross margins.• Compiling monthly financial burn reports and project health reports to help identify opportunities and SLA's.• Draft project pricing and statement of work (SOW) outlining the scope and deliverables. • Identify attrition risks and put forth contingency plans to overcome them, when needed.• Implementation of reporting metrics to improve operational efficiency for PM team.• Technical interviewing and hiring of qualified employees to perform outlined technical specifications.• Maintenance of recruiting database of qualified candidates for upcoming project opportunities.• Creation and management of Microsoft SharePoint site for PMO team. Increased reporting timelines and streamlined the management of data.• Recruiting/Staffing Management

Fundamentals and Data Science in Windows OSG SiGMa - Silicon, Graphics, & Media for Windows 10Owned customer engagement feedback team driving scenario creation, review, sign-off for workflows representing core Windows OS and Phone areas needing scientific data metric analysis to ensure strong delivery of customer centric needs. This included org wide communication and analysis for different form factors including internal hardware for audio and video.• Managed a team of 5 Full-Time direct reports owning Flighting, Selfhosting, and Customer Engagement assuredness.• Optimized and improved the efficiency and effectiveness of Flighting, Selfhosting, and Customer Engagement services, solutions, and processes within SiGMa. • Organized and drove Data Strategy Roadshow discussions with SiGMa teams to help introduce the new FunDS teams and review work charters to better understand ways to successfully partner. • Partnered with peers and engineering partners to help ensure that the cultural change of being a data driven organization was being executed in a best practice fashion.• Drove efforts around Flighting/Selfhost scenario readiness which included working with SiGMa QA, PM, and Dev Teams to determine which scenarios and use cases were available and started building a long term roadmap for when future scenarios would be available.

Windows Execution for Windows 8 & 8.1Led customer side project management for all execution management tools supporting Windows TEX Execution. This included scenario definition, ROI Analysis, defining project delivery roadmap, ensuring that all project expectations were met. Owned implementing an automated scheduling system that reduced engineer’s manual time by 50% using Scrum/Agile methodologies. Created and drove 5 year vision for Windows TEX Management Services. Performed early analysis for 24x7 cycle testing. Reduced the time to get results to our internal customers and implemented ability to prioritize important failures so that investigation time could be reduced. • Managed a team of 10 Full-Time direct reports and up to 30 vendors.• Team performed automated execution, triage and support for Windows feature teams; supporting the product release and servicing of Windows 7, Windows 8, and Windows 8.1.• Leader in developing tools and processes for the Windows organization Central Execution services, with focus on efficiency, stability, and cost reduction.• Focused heavily on process optimization and efficiency improvements during this time, showing substantial improvements. Efficiency gains included cutting execution time by 50%, headcount reduction of 20% and capacity increases of 30-40%.

Owned suite of applications to support Microsoft Consulting Services (MCS) and Finance business. This included IT’s implementation of Changepoint, internally built Resource and Project Management (RPM) tool, and the Finance and Revenue Recognition (FRR) version 1.0 initiative. Migrated onshore engineering (Dev, Test, Ops) to offshore facilities in India and China where projects were successfully completed. Drove engineering and financial relationship with 3 party Changepoint application owner including driving resolution to problems that arose such as late delivery and quality issues that would come up. • Manage 2 onshore vendors, 30 offshore India Team Members 50% FTE, 50% Vendor.• Project Manager for Enterprise Services Engagement Management suite, applications include Changepoint and Resource Projects Management services Microsoft Consulting Services Business.• Cross Group Collaboration with ExD and BI Engineering Organizations. Led Engineering CoE Team managing dotted line relationships on Finance and Revenue Recognition (FRR) Project. • Managed, forecasted, and tracked $4 million dollar budget covering these projects.

Apollo - Version 1.0, Contract-to-Cash application supporting Microsoft Consulting Services for Microsoft IT that was number 1 priority for MS IT CIO. This included highly technical modules for Contract Management, Resource Management, Project Scheduling, Time and Expense Management, and Finance and Revenue Recognition. The project involved collaboration with 4 different organizations dealing with systems owning customer information to business intelligence.

Owned Service Incident Management for Customer Engagement tools that were mission and business critical to running the Customer Systems and Support (CSS) business. This spanned multiple business segments including Commercial, Consumer, and Customer Service. Major applications owned were Clarify, the Online Suite of tools (eSupport, ROCeT, WEFT), and CritSit. Additionally, I drove “shadow application” reduction from business owners who had created their own tools to run critical business processes. This included cataloging 100+ shadow apps, business management review, retirement of non-critical apps, and engineering/operational adoption of 25 critical applications. • Managed 4 Project Manager direct reports with 30 Offshore Engineers supporting Analysis/Dev/Test.• Delivered on Clarify Incident Management suite of applications and Escalation Tools (CritSit/Engineering Services(ROSS))• Owned sustainment for approximately 30 applications within the Customer Service and Enterprise Services business. • Managed $7.5 million dollar budget including forecasting, tracking, and delivering within 1% of forecasted estimate.

Owned test vision within Services IT division supporting Customer Systems and Support. Managed full-time Test Leads and Individual Contributors, led domestic and international contingent staff, performance metric analysis and drove team improvement in delivering high quality project releases on-time. Led testing activities which included customer requirements analysis, test planning, test case writing, test environment management of multi-tier service oriented architectures (hardware ordering, setup, installation, integration with other division’s systems and data, troubleshooting), automating test system, functional testing, performance / stress analysis, defect management, user acceptance testing, certification delivery, and partnering on operational installation, training and post go-live support. Major tools owned included eSupport / Agent Desktop Suite, BI Reporting Warehouse, Clarify, Knowledge Management System, and CSS Clarify replacement – Metropolis.