Gerda Maritz Email & Phone Number

Kuruman, Northern Cape, South Africa

• Collections• Liaison with Clerk of the Court• Liaison with other Attorneys & Correspondents• Liaison with Sheriff • Telephone enquiries• Email enquiries• Sheriff payments• Typing of letters and other documents

Wellington, Western Cape, South Africa

• Telephone enquiries• Email enquiries• Orders• Accounts• Payments• Registration of domains and email addresses• Collections

Brackenfell, Western Cape, South Africa

Executive Member• Strategic Planning• Implementation of processes within NSA Express• Decision making• Risk Assessment• Project ManagementFinancial Management:• Financial Forecasting and Planning• Implementation of Pastel• Reports on Financial Status• Budget Management• Bank Reconciliations• 2 Monthly VAT Reports• Cash flow Statements• Managing Debtors, Creditors and Petty Cash Expenses• Liaising with Auditors• Credit checks and evaluation of all new ContractsPersonnel Management:• Payroll• Managing and motivation of Administrative personnel• Disciplinary code• Leave planning• Training and Skills Development • Liaising with Labour Consultants• Liaising with National Bargaining CouncilAdministrative Manager:• Responsible for Process Enhancements• Capturing all Company Information, Debtors, Creditors, and Petty Cash on Pastel• Planning and Implementation of NSA IT System• Liaising with Namibian and South African Tax Authorities• Liaising with Customs Clearing Agents. • Liaising with South African and Namibian Customs Officials regarding processes and Custom laws• Handling all Short Terms Insurance ClaimsClient Services:• Attend and manage Client Queries• Adapt processes and procedures according to Client Needs• Consultation with Operations with regard to Client Services• Manage Service Level Agreements

Brackenfell, Western Cape, South Africa

• Capturing waybills for invoicing• Monthly statements to clients• Follow-up on client payments• Dealing with client’s queries, claims and complaints• Capturing all company information, Debtors, Creditors, and Petty Cash on QuickBooks• Daily reporting on financial status• Payments to Creditors• Providing SARS with 2 monthly VAT report• Payroll

Bellville, Western Cape, South Africa

Business Process Specialist:• Investigating business processes and controlling process enhancements• Responsible for high level, detail design and analysis of processes• Aligning processes across remote locations (Pretoria/Cape Town)• Post Process Implementation support and review• Assiting Operational Managers wrt production management, process adherence and management information• CRM consistency and channel integration• Assisting and advising CC Management team in executing and maintaining processes • Quarterly process audits and driving resolution of discrepancies found• Liaising between CC Business representatives and application maintenance teams• Facilitating bi-monthly Process Change Control workshops for CC Management in Cape Town and Pretoria• Process Workshops with Business Unit Representatives and CC coaches • Evaluating and singing-off project documentationSiebel Champion:• Change champion and link between Business and Siebel technology• Supplying technology team with Business knowledge• Identifying areas for system improvement and translating these enhancements into functional specifications• Managing availability/utilization of team members• Negotiating with team members regarding roles and expectations• Tracking team’s progress with regard to allocated tasks/requestsTest Co-ordinator:• Controlling system and user acceptance testing• Managing information systems testing and support• Writing, reviewing and signing-off of Test Scripts• Testing systems in different test environments• Identifying system improvements• Providing timeous feedback within defines time frames• Scheduling tasks and assigning resourcesCall Centre Coach:• Day to day management of people• Budget Management• Coaching team members• Personnel Administration• Motivating team members• Setting and managing targets• Schedule Adherence• Personnel SupportAdministrative Controller:• Administering and checking administrative and clerical accuracy