As Head of Operations, I oversee the day-to-day service delivery of multiple eCommerce BPO setups for clients from the Fashion & Consumer goods industry. I am making sure our entire setup works towards helping our clients deliver on their brand promise.We are especially strong in enabling clients to expand into new international markets and grow their business across multiple channels. Achievements: -Implemented multiple innovative business solutions to enable clients to reach… Show more As Head of Operations, I oversee the day-to-day service delivery of multiple eCommerce BPO setups for clients from the Fashion & Consumer goods industry. I am making sure our entire setup works towards helping our clients deliver on their brand promise.We are especially strong in enabling clients to expand into new international markets and grow their business across multiple channels. Achievements: -Implemented multiple innovative business solutions to enable clients to reach international customers, generating 8 figure numbers of international sales for clients. -Restructured fulfillment setup and customer service function to support annual volume growth of ~20% -Reduced contact-to-order ratio in clients' eCommerce business by ~50% through process improvement and alignment between business functions Show less

My tasks as Senior Project Manager included the design of business solutions for clients in the eCommerce and Supply Chain sector, the preparation of proposals and pricing thereof, as well as the management of setup / implementation projects for such businesses.Achievements:-Led implementation project of an upgrade platform for the global digital sale and delivery of the world's leading PC Operating System, including an integrated physical delivery network for backup media. This… Show more My tasks as Senior Project Manager included the design of business solutions for clients in the eCommerce and Supply Chain sector, the preparation of proposals and pricing thereof, as well as the management of setup / implementation projects for such businesses.Achievements:-Led implementation project of an upgrade platform for the global digital sale and delivery of the world's leading PC Operating System, including an integrated physical delivery network for backup media. This platform was used to sell an 8 figure number of licenses in >100 countries.-Led implementation project for an online redemption tool of a Point-of-Sale-Activated (POSA) software. This solution was the client's first time to use this delivery model for their industry-leading financial software solution. -Led implementation of a web platform that consolidated previously separate product and service offerings for > 2 million global members of an education- and training program of a leading tech company. Show less

As Manager for Business Solutions, I worked primarily on the Management of RFQ processes for tenders from clients in the Hightech / Telecommunications and Supply Chain sector, and in the conceptual design of innovative service solutions for clients from these industries. Achievements:-Won a new client contract worth a seven figure annual revenue.-Prepared two winning investment proposals for senior management to enable the expansion of existing business operations.-Developed… Show more As Manager for Business Solutions, I worked primarily on the Management of RFQ processes for tenders from clients in the Hightech / Telecommunications and Supply Chain sector, and in the conceptual design of innovative service solutions for clients from these industries. Achievements:-Won a new client contract worth a seven figure annual revenue.-Prepared two winning investment proposals for senior management to enable the expansion of existing business operations.-Developed an innovative After-Sales-Service concept that became part of the Sales and Account Management Teams' solution portfolio Show less

As a strategic Supply Manager, I lead the standardization and optimization of payment terms of within arvato's European consolidated purchasing department (>500 M EUR annual purchasing volume). I also established an automated reporting tool to support decentral business units in the utilization of early payment discounts and allow them to optimize their liquidity. Achievements: -The purchasing function saved a six-figure amount annually by taking advantage of available early… Show more As a strategic Supply Manager, I lead the standardization and optimization of payment terms of within arvato's European consolidated purchasing department (>500 M EUR annual purchasing volume). I also established an automated reporting tool to support decentral business units in the utilization of early payment discounts and allow them to optimize their liquidity. Achievements: -The purchasing function saved a six-figure amount annually by taking advantage of available early payment discounts Show less