Gerdy De Ras Email & Phone Number

Belgium

Satellic was appointed in 2014 by the three regional authorities in Belgium to collect toll on their behalf from heavy goods vehicles of over 3.5 tonnes. The choice for Satellic NV was based on its unique expertise. As a Belgian joint venture between T-Systems and Strabag, the company is the undisputed technological leader in this field, and has a vast experience with all aspects of the deployment of an intelligent road charging system. The Belgian system is live since April, 1st 2016 and is the first EETS compatible system ever in Europe (European Electronic Toll Service). Every road user concerned has to sign a contract with Satellic NV, as Satellic is currently the only active operator in Belgium levying the toll. Satellic is a Belgian company located in Diegem and works under the supervision of Viapass.

Brussels Area, Belgium

As the BASE Company ITWS Operations Team Manager I am managing a team of ITWS Engineers and ensures clear communication to internal and external partners. ITWS is working closely with multiple teams in the IT development, ICT Operations and Retail domains. I'm in this role the operational interface towards the external and internal partners/suppliers for escalated issues and facilitation, and responsible for accurate reporting on the progress.My team is facilitating the workplace of every user within the Headquarter, Callcenters and remote sites of our partners. We're installing and maintaining the technical environment in the shops (BASE and ALLO Telecom shops) including point of sales, networking , audio visual support and printers.

Taking care of the SLA and Service Delivery plan on strategic outsourcing accounts.Develops relationships with clients and coordinates with internal departments to develop and achieve corporate strategies and meet business goals.Analyzes and reviews operations reports to maintain quality effectiveness, and to insure financial and service goals are met regularly.

Hp

Managing the Service Level Agreement between HP and the assigned Global Accounts.Fully responsable for the E2E Volume Direct ordering process for the HP Global Inbound or Outbound accounts. I have been Responsible for the full End to End HP Volume/Value operations and customized B2B-portals for Global Accounts (NATO, Procter & Gamble, Dexia, Inbev, Bridgestone, Flextronics, Levi Strauss and Tate & Lyle). This covers the whole flow from the QTO (Quote to Order) until the OTC (Offer to Cash) - (Product lifecyclemanagement, pricing, supplychain, logistics, invoicing, Dispute resolution and Escalations). Acting as the Single Point Of Contact (SPOC) for the customerstakeholders related to all the worldwide account operations. Reduce costs and optimize resource utilization and efficiency. Increase and Improve business control to the Accounts, KPI indicators are TCE (Total Customer Experience) and TAT(TurnAroundTimes)

Worldwide

Worldwide responsible for the full Release management cycles and Test coordinations on theBusiness Critical Tibco Businessworks Serviceline of the Global Account Procter & Gamble.(Infrastructure, Resources, Knowledge and Trainings). Responsible for establishing the SLA & OLA, negotiating the contractual measures & the KPI’s, defining and providing the operational reports.Accountable for analyzing and reviewing the service performance against the SLAsand OLAs. Coordination activities between Delivery, Sales and backoffice. I was leading the team of product area owners and the operational duty managers for the middleware TibcoBusinessworks Serviceline. (Worldwide function with 1st and 2nd level support resources located inCostaRica, Manila, US and 3rd -level support in Belgium).

Program managerfor EMEA HP.com Organization –Corporate function (2000-2006) (Project mgmt and rollout for HP Centralized applications following the Strategic Company guidelines) I was responsible for the deployment of centralized applications all over EMEA, APJ and the US region. During this period we reduced the amount of diversified internal applications all over HP with more than 65% which was leading to a huge cost reduction.Redesign of cross BU process and customer install base administration and commercial tools, guidance and coordination for international corporate support.I Accomplished the resourcing objectives by recruiting, selecting, training, scheduling, coachingthe required developers. Forecast of the requirements and preparation of the annual budget, scheduling of the expenditures, analyzing variances followed byany neededcorrective actions.

BELUX Infrastructure Manager(1998 to 2000)As the Compaq Belux Infrastructure Manager I was planning, organizing, and managing the overall operations to ensure the stable operation of the organization's IT Public web-infrastructure to our partners and public customers. This included developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, webserver infrastructure and data communications. Full responsibility to ensure the performance always kept stable and impressive –hardware needed to adapt in order to follow the increasing number of sitevisits and hits on the sites(scalability of the configuration). Security was critical cause as leading Worldwide Computer manufacturer and IT serviceprovider we could not afford to have any hacked servers in our datacenter.

eDM Mailings and online webtracking of the e-campaigns

Microsoft Certified Professional