Fabián Moreno Delgado Email & Phone Number

Bogotá, Bogota, Co

Panamá

Lead the design and implementation in 5 main strategies: 1.Optimization of operating models to increase business productivity and profitability.2. Organizational transformation of positions and roles to implement flexible, simple organizational structures that guarantee the operation according to its demand.3. Design of data culture and indicators to evaluate the performance of operational models.4. Automation of processes and adaptation of systems to business needs.5. Management of human talent to enhance their skills in knowledge transfer and organizational climate.

Distrito Capital, Colombia

Como miembro de la red GLG, aporto 12 años de experiencia en la industria de energía y banca para asesorar y ofrecer conceptos a los clientes de GLG a resolver algunos de sus desafíos de estrategia de mercados, comerciales y gestión de proyectos end to end para tomar decisiones en la rentabilidad del negocio.GLG es la red mundial de insights. Conecta a los tomadores de decisiones con los expertos adecuados para que puedan actuar con la confianza que proviene de la verdadera claridad y tener lo necesario para salir adelante. Su red de expertos es la fuente de experiencia de primera mano más grande y variada del mundo

Bogota

Responsibilities- Generate and lead the strategy with the annual deployment of B2B customers to guide business models of value proposition for the growth and loyalty of the target market. - Perform competitive and market analysis focused on discovering business opportunities and competitive advantages that promote market share growth. - Coordinate in the design and implementation of data strategies, positioning, loyalty and lead generation B2B customers to meet business objectives (Market Share, NPS, pipeline, loyal customers). - Perform projections of business indicators of NPS, market share, customer loyalty and budget (OPEX). - Lead the motivation of the team in charge and transversal with endomarketing collaborative models for the achievement of goals. - Develop and manage Marketing and Communications budget (USD$ 300.000) Achievements: - Reduced B2B energy attrition by 40% (8GWh/year to 5GWh/year), generating USD$0.6MM in revenues, implementing energy trading business line, in B2B customer acquisition, improving the value proposition- Increased retention of 147% over the target (1GWh/year) through the implementation of the loyalty model based on machine learning strategy (80 GW defector market), transforming the experience model of 38,000 customers.- I developed the first Energy Partner collaborative model, making visible members of the organization with their projects to provide tools to the sales force and customer service.- Pioneer and presenter of the Energy Partner B2B loyalty programme, positioning the commercial and customer service offer with trade associations associated with the target market to consolidate mutual growth.

Bogotá

Responsibility- Orient and train in Design Thinking knowledge to the students of the master's degree of the School of Management. Achievements: - Structured success case of good business practices of the Social and Banking Foundation. - Design new Design Thinking technique in the empathy stage.

Bogotá

Responsibilities: - Generate the new Business Banking commercial attention offer impacting the segment, channels, product and implementation processes of the new business model. - Design and implement business model for MSME and Corporate Banking with agile methodologies (AS-IS and TO-BE) with multidisciplinary teams. - Build the Customer Journey Map to improve the customer relationship with the bank. - Present progress report and project staff management. Achievements: - Increased by 15% the efficiency in credit placement and attention through the Business Banking commercial model. - Increased by 18% the acquisition of new clients by building an attractive and aggressive commercial offer to the assigned segments. - Optimized by 25% the customer experience in the process of linking the business portal with the automation and integration of software.

Caquezá

Responsibilities: - Design and implement commercial actions to increase product sales. - Coordinate commercial events with partnerships to make our value proposition known and link new clients. Achievements: - Implemented the new Animal Health business line, generating 30% of gross profit. - Expanded 8% of the market in the animal health and nutrition line in direct points or veterinaries. - Established partnership strategy achieving 3 new strategic allies for the animal health and nutrition line.

Maestria En Gerencia De Mercadeo

Desing Thinking And Innovation, Strategy And Innovation

Grado En Ingeniería, Ingeniería Industrial

Bottom Of Pyramid Challenge: Big Markets For Small Businesses, Businesses

Co-Diseñar modelos de negocios a la base de la pirámide para generar valor en los grupos de interes (comunidad, empresa, universidad), con.

Curso Design Thiking, Business

Systematic Inventive Thinking (Sit), Negocios E Innovación

metodologías para pensar y actuar dentro de la caja en forma diferente y efectiva