Geresh Patel Email & Phone Number

Plano, TX, US

Irving, Texas

• Analyze individual loan files and determine compliance with applicable state and federal regulations and internal/investor guidelines.
• Accurately identify and record audit results in a professional manner.
• Ensure reviews are completed timely and are adequately detailed to evaluate the efficiency of internal controls
• Maintain a thorough knowledge of all Federal and State laws and regulations for mortgage servicing.

Plano, Texas

 Handle day to day communication with sub-servicer as needed due to borrowers’ escalations, regulatory complaints, presidential complaints, etc. Ensure prompt response to inquiries internal business partners.  Assist with oversight compliance reviews of sub-servicers performance including First Payment Defaults, 30, 60, 90-day accounts, Escrow, and.

Lewisville, Texas

• Manage overall relationship and performance of two Field Service Providers
• Timely manage escalated issues and reporting.
• Approve vendor bids, as appropriate for approval level and escalate others appropriately.
• Ensure that Service Level Agreement to client are met and if not, develop and implement an action plan to correct missed Service Level Agreement.
• Manage vendor performance and ensure that all services are provided with compliance to clients requirements, investor, state, federal and/or insurer guidelines and timelines.

Lewisville, TX

Evaluated borrower’s financial condition to prepare strategies in case of nonpayment.Assisted other departments in loss mitigation processes.Monitored loss mitigation process and made borrower follow up.Respond to cost and fees request from customers through phone and email for account reinstatement. Analyzed and identified problem areas and ensured.

Santa Ana, CA

Greeted Customers and provide superior customer services.Cross-sold appropriate add-ons and optional products to optimize travelers experience.Responded appropriately to customers’ questions and complaints.Answered phones to help assist customer in a friendly, helpful and prompt manner.Qualified each customer using company rental requirements.

Ontario, California

Maintained a client database and created proposals for marketing packages.Designed a variety of marketing packages for presentation to prospect clients.Researched new market listings and sales comparable information.Created financial analysis for new listings and handled client inquiries regarding new listings.

Greater Los Angeles Area

Served as day-to-day point of contact for internal team and external chapters for project management.Aided in developing project plans to identify issues, approaches, performance metrics and resources.Trained company employees in the use of newly implemented systems and processes.Assisted the organization in developing a report which communicated the.

Bachelor Of Science (Bs), Business Administration: Management & Human Resources

Activities and Societies: Pi Sigma Epsilon: Beta Kappa Chapter

Associate Of Arts (A.A.), Liberal Arts