Gergely Tóth

Gergely Tóth Email and Phone Number

Senior IT Leader with 15+ Yrs experience | ITIL 4 Managing Professional | Lean Six Sigma Black Belt | Delivering Cost-effective ITSM Solutions | People Manager | Expert in Process Optimization & Project Management @ Merck Group
darmstadt, hesse, germany
Gergely Tóth's Location
Budapest, Budapest, Hungary, Hungary
Gergely Tóth's Contact Details

Gergely Tóth work email

Gergely Tóth personal email

About Gergely Tóth

With a robust foundation of 15+ years in leadership and management across IT and service industries, I've strategically orchestrated the alignment of high-performing teams towards unified objectives, ensuring enhanced service performance and enabling successful transformation projects. In roles such as Head of Software Asset Management, Head of Incident, Service Request & Problem Management, and Senior IT Manager at Merck Group, my emphasis has always been on not only meeting but surpassing KPIs and audit compliances while innovatively addressing challenges, thereby facilitating both cost-effective and sustainable solutions. As a Certified ITIL Managing Professional, a Certified Software Asset Management Professional and a Lean Six Sigma Black Belt, I demonstarte a unique blend of technical proficiency and strategic oversight. My experience spans managing extensive teams, project management of large-scale ITSM tool changes, insourcing vital IT support services, and implementing global scale knowledge base migrations.Previous roles: Head of Incident, Service Request & Problem Management / Senior IT Manager / Head of Service Desk EMEA / IT Manager European Helpdesk / Client Capability Leader / Service Delivery Manager & Service Improvement Manager / Operations & Site Manager / Order Management Team Leader / Order Management AgentKey accomplishments:- Managed project for global ITSM tool change, with a budget exceeding €3 M. - (Merck Group)- Delivered country level savings exceeding $10M/year through Lean Six Sigma DMAIC improvement projects. - (Hewlett-Packard Hungary Ltd.)- Established a new Global Service Desk office and recruited 70+ FTEs. - (EDS Hungary Ltd.)Expertise / Skills: Leadership / IT Service Management / Service Level Management / Lean Six Sigma / ITIL Managing Professional / Vendor Management / Contract Negotiation / Project Management / IT Operations / IT Implementation / Incident Management / Service Request Management / Problem Management / Service Portfolio Management / Audit Compliance / KPI Management / Budgeting / Forecasting / People Management / Process Improvement / ServiceNow / Insourcing / Performance Management / Knowledge Management / Customer Satisfaction / Lifecycle Management / Cross-cultural Leadership / Quality Assurance / Change Advisory Board / Order Management / Contract Renewal Negotiations / Strategic Quality Management / ITSM Process Management / Team Recruitment / Client Implementation / Client Onboarding / Remote Team Management

Gergely Tóth's Current Company Details
Merck Group

Merck Group

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Senior IT Leader with 15+ Yrs experience | ITIL 4 Managing Professional | Lean Six Sigma Black Belt | Delivering Cost-effective ITSM Solutions | People Manager | Expert in Process Optimization & Project Management
darmstadt, hesse, germany
Website:
merckgroup.com
Employees:
20101
Gergely Tóth Work Experience Details
  • Merck Group
    Global Head Of Software Asset Management
    Merck Group Oct 2023 - Present
    Budapest, Hungary
    • Managing an Application License portfolio of 2000+ products worth €200+ M / year• Transitioned and rebuilt SAM Team from Germany to India (8 FTEs)• Revisited and created new SAM strategy• Service Delivery Tool owner for SAM (USU SmartTrack)
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  • Merck Group
    Global Head Of Incident, Problem & Request Management (It Service Manager & Process Owner)
    Merck Group Jul 2022 - Present
    Hungary
    • Constant achievement of all KPIs & 100% audit compliance.• Centralized ITSM processes to a directly managed new team (4 FTEs).• Created Service Portfolio Management (4 FTEs), interim Head of Service Strategy & Design.• Managed project for global ITSM tool change (Greenfield ServiceNow implementation, €3+ M).• Mentored and motivated greater Org Unit, effectively reducing turnover to under 5%.
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  • Merck Group
    Senior It Manager
    Merck Group Jan 2020 - Jun 2022
    Budapest, Hungary
    • Insourced Global L1 IT Support & End User Services (180+ FTEs) & directly hired German L1 IT support in Budapest (18 FTEs).• Insourced Global Service Management (15 FTEs) & established global SM Team for IT-Infra.• Implemented global workforce scheduling solution, led in-house DevOps.• Delivered global scale Knowledge Base migration (RightAnswers to ServiceNow).• Implemented process governance for Incidents & Service Requests for IT-Infra (1000+ FTEs)
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  • Merck Group
    Head Of Service Desk Emea
    Merck Group Sep 2017 - Jan 2020
    Hungary
    • Managed L1 IT services vendor (80+ FTEs), achieved & maintained all SLAs & KPIs.• Reached 95+% Customer Satisfaction for 30k+ users in 7 languages.• Created & implemented Global L1 IT performance management.• Improved Global L1 IT Knowledge Mgmt. to 90+% KB accuracy and 80+% usage adoption.• Implemented Global E2E lifecycle management, reduced Long Running Ticket ratio (<5%).
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  • Aldi Süd
    It Manager European Helpdesk - Service Delivery And Quality Assurance
    Aldi Süd Jul 2017 - Aug 2017
    Hungary
    • Ensured the consistent delivery of L1 IT store support services by leading the EMEA Quality Assurance team (4 FTEs).• Revisited quality check practices and feedback procedure.• Implemented E2E lifecycle management framework, established reporting basics.
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  • Hewlett Packard Enterprise
    Client Capability Leader - Global Service Desk & On-Site Services
    Hewlett Packard Enterprise Dec 2016 - Mar 2017
    Hungary
    • Managed global 24x7 L1 IT Support (2 centers) and On-site Services (19 countries, mixed setup with vendor & HP resources) as Global Service Owner for a mid-sized client (150+ FTEs).• Standardized global services by eliminating legacy contracts and practices.• Delivered €200k+ cost savings and enabled contract renewal negotiations.
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  • Hewlett Packard Enterprise
    Service Delivery Manager & Service Improvement Manager
    Hewlett Packard Enterprise May 2008 - Dec 2016
    Hungary
    • Created ITSM Process Management as a service, reworked legacy contracts.• Created ITSM team from 8 legacy FTEs and grew to 21 FTEs.• Delivered country level savings in LSS DMAIC improvement projects ($10M+/Year)• Resolved executive level escalations by leading targeted remediation programs.• Obtained site level ISO9001 & 20000 certifications.• Created new business implementation framework, implemented new client (TCV $125M)• Implemented and led Change Advisory Board for GSD HU organization.
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  • Electronic Data Systems
    Operations And Site Manager
    Electronic Data Systems Aug 2007 - May 2008
    Hungary
    • Established a new Global Service Desk office and recruited 70+ FTEs.• Led internal transfer of a mid-sized global client (TCV $37.5M).• Led implementation of a large global client (TCV $360M).
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  • National Instruments
    Order Management Team Leader
    National Instruments Jan 2007 - Aug 2007
    Hungary
    • Led CEE regional order management team (people management of 15 FTEs).• Eliminated legacy country practices in the quote-to-order and booking processes.
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  • Ni (National Instruments)
    Order Management Agent
    Ni (National Instruments) Jan 2006 - Jan 2007
    Debrecen, Hajdú-Bihar, Hungary
    • Successful knowledge transfer of the order management and booking processes.
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Gergely Tóth Skills

Itil Six Sigma Service Management It Service Management Service Desk It Operations People Management Business Process Outsourcing Service Delivery Business Process Improvement Incident Management Quality Management Sla Process Improvement It Outsourcing It Management Management Service Improvement It Strategy Itil Certified Pmo Problem Solving Transition Management Problem Management Itil V3 Foundations Certified Process Management Service Level Agreements

Gergely Tóth Education Details

Frequently Asked Questions about Gergely Tóth

What company does Gergely Tóth work for?

Gergely Tóth works for Merck Group

What is Gergely Tóth's role at the current company?

Gergely Tóth's current role is Senior IT Leader with 15+ Yrs experience | ITIL 4 Managing Professional | Lean Six Sigma Black Belt | Delivering Cost-effective ITSM Solutions | People Manager | Expert in Process Optimization & Project Management.

What is Gergely Tóth's email address?

Gergely Tóth's email address is ge****@****hoo.com

What schools did Gergely Tóth attend?

Gergely Tóth attended University Of Portsmouth, University Of Debrecen (Ud)-Faculty Of Economics And Business.

What are some of Gergely Tóth's interests?

Gergely Tóth has interest in Economic Empowerment.

What skills is Gergely Tóth known for?

Gergely Tóth has skills like Itil, Six Sigma, Service Management, It Service Management, Service Desk, It Operations, People Management, Business Process, Outsourcing, Service Delivery, Business Process Improvement, Incident Management.

Who are Gergely Tóth's colleagues?

Gergely Tóth's colleagues are Christophe Gaujard De Gail, Enzo Stephan, Gerardo Garcia, Nica Tengco, Paul Flaherty, Katharina Saeuberli, Maïté Kellal.

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