Please complete the CAPTCHA to continue
@merckgroup.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Gergely Tóth is listed as Senior IT Leader with 15+ Yrs experience | ITIL 4 Managing Professional | Lean Six Sigma Black Belt | Delivering Cost-effective ITSM Solutions | People Manager | Expert in Process Optimization & Project Management at Merck Group, a with 20101 employees, based in Budapest, Hungary. AeroLeads shows a work email signal at merckgroup.com and a matched LinkedIn profile for Gergely Tóth.
Gergely Tóth previously worked as Global Head of Software Asset Management at Merck Group and Global Head of Incident, Problem & Request Management (IT Service Manager & Process Owner) at Merck Group. Gergely Tóth holds Master Of Science (Msc), Strategic Quality Management from University Of Portsmouth.
This section adds company-level context without repeating Gergely Tóth's masked contact details.
AeroLeads found 1 current-domain work email signal for Gergely Tóth. Compare company email patterns before reaching out.
With a robust foundation of 15+ years in leadership and management across IT and service industries, I've strategically orchestrated the alignment of high-performing teams towards unified objectives, ensuring enhanced service performance and enabling successful transformation projects. In roles such as Head of Software Asset Management, Head of Incident, Service Request & Problem Management, and Senior IT Manager at Merck Group, my emphasis has always been on not only meeting but surpassing KPIs and audit compliances while innovatively addressing challenges, thereby facilitating both cost-effective and sustainable solutions. As a Certified ITIL Managing Professional, a Certified Software Asset Management Professional and a Lean Six Sigma Black Belt, I demonstarte a unique blend of technical proficiency and strategic oversight. My experience spans managing extensive teams, project management of large-scale ITSM tool changes, insourcing vital IT support services, and implementing global scale knowledge base migrations.Previous roles: Head of Incident, Service Request & Problem Management / Senior IT Manager / Head of Service Desk EMEA / IT Manager European Helpdesk / Client Capability Leader / Service Delivery Manager & Service Improvement Manager / Operations & Site Manager / Order Management Team Leader / Order Management AgentKey accomplishments:- Managed project for global ITSM tool change, with a budget exceeding €3 M. - (Merck Group)- Delivered country level savings exceeding $10M/year through Lean Six Sigma DMAIC improvement projects. - (Hewlett-Packard Hungary Ltd.)- Established a new Global Service Desk office and recruited 70+ FTEs. - (EDS Hungary Ltd.)Expertise / Skills: Leadership / IT Service Management / Service Level Management / Lean Six Sigma / ITIL Managing Professional / Vendor Management / Contract Negotiation / Project Management / IT Operations / IT Implementation / Incident Management / Service Request Management / Problem Management / Service Portfolio Management / Audit Compliance / KPI Management / Budgeting / Forecasting / People Management / Process Improvement / ServiceNow / Insourcing / Performance Management / Knowledge Management / Customer Satisfaction / Lifecycle Management / Cross-cultural Leadership / Quality Assurance / Change Advisory Board / Order Management / Contract Renewal Negotiations / Strategic Quality Management / ITSM Process Management / Team Recruitment / Client Implementation / Client Onboarding / Remote Team Management
Listed skills include Itil, Six Sigma, Service Management, It Service Management, and 24 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Budapest, Hungary
• Managing an Application License portfolio of 2000+ products worth €200+ M / year• Transitioned and rebuilt SAM Team from Germany to India (8 FTEs)• Revisited and created new SAM strategy• Service Delivery Tool owner for SAM (USU SmartTrack)
Hungary
• Constant achievement of all KPIs & 100% audit compliance.• Centralized ITSM processes to a directly managed new team (4 FTEs).• Created Service Portfolio Management (4 FTEs), interim Head of Service Strategy & Design.• Managed project for global ITSM tool change (Greenfield ServiceNow implementation, €3+ M).• Mentored and motivated greater Org Unit, effectively reducing turnover to under 5%.
Budapest, Hungary
• Insourced Global L1 IT Support & End User Services (180+ FTEs) & directly hired German L1 IT support in Budapest (18 FTEs).• Insourced Global Service Management (15 FTEs) & established global SM Team for IT-Infra.• Implemented global workforce scheduling solution, led in-house DevOps.• Delivered global scale Knowledge Base migration (RightAnswers to ServiceNow).• Implemented process governance for Incidents & Service Requests for IT-Infra (1000+ FTEs)
Hungary
• Managed L1 IT services vendor (80+ FTEs), achieved & maintained all SLAs & KPIs.• Reached 95+% Customer Satisfaction for 30k+ users in 7 languages.• Created & implemented Global L1 IT performance management.• Improved Global L1 IT Knowledge Mgmt. to 90+% KB accuracy and 80+% usage adoption.• Implemented Global E2E lifecycle management, reduced Long Running Ticket ratio (<5%).
Hungary
• Ensured the consistent delivery of L1 IT store support services by leading the EMEA Quality Assurance team (4 FTEs).• Revisited quality check practices and feedback procedure.• Implemented E2E lifecycle management framework, established reporting basics.
Hungary
• Managed global 24x7 L1 IT Support (2 centers) and On-site Services (19 countries, mixed setup with vendor & HP resources) as Global Service Owner for a mid-sized client (150+ FTEs).• Standardized global services by eliminating legacy contracts and practices.• Delivered €200k+ cost savings and enabled contract renewal negotiations.
Hungary
• Created ITSM Process Management as a service, reworked legacy contracts.• Created ITSM team from 8 legacy FTEs and grew to 21 FTEs.• Delivered country level savings in LSS DMAIC improvement projects ($10M+/Year)• Resolved executive level escalations by leading targeted remediation programs.• Obtained site level ISO9001 & 20000 certifications.• Created new business implementation framework, implemented new client (TCV $125M)• Implemented and led Change Advisory Board for GSD HU organization.
Hungary
• Established a new Global Service Desk office and recruited 70+ FTEs.• Led internal transfer of a mid-sized global client (TCV $37.5M).• Led implementation of a large global client (TCV $360M).
Hungary
• Led CEE regional order management team (people management of 15 FTEs).• Eliminated legacy country practices in the quote-to-order and booking processes.
Debrecen, Hajdú-Bihar, Hungary
• Successful knowledge transfer of the order management and booking processes.
Other employees you can reach at merckgroup.com. View company contacts for 20101 employees →
Pradeep Kumar
Colleague at Merck GroupBengaluru, Karnataka, India
View →
CC
Chloé Clavel
Colleague at Merck GroupGreater Lyon Area, France
View →
SI
Supasit Insang
Colleague at Merck GroupBangkok, Bangkok City, Thailand
View →
PU
Pavlína Uchytilová
Colleague at Merck GroupHlinsko, Pardubice, Czechia, Czech Republic
View →
JM
Jacek Migdał
Colleague at Merck GroupPoland
View →
BG
Barbara Guenther
Colleague at Merck GroupFrankfurt Rhine-Main Metropolitan Area, Germany
View →
FX
Fengting Xue
Colleague at Merck GroupNantong, Jiangsu, China
View →
RZ
Ruoyun Zhou
Colleague at Merck GroupShanghai, China
View →
AB
Adlan Bachiri
Colleague at Merck GroupCaluire-Et-Cuire, Auvergne-Rhône-Alpes, France
View →
CG
Celine Goncalves
Colleague at Merck GroupSaint-Jean-De-Braye, Centre-Val De Loire, France
View →
Built on Hewlett Packard's accredited Lean Six Sigma Black Belt training program, extending it to an official MSc in Strategic Quality.
Focused on international business in multiple languages with managerial and entrepreneurial studies.
Quick answers generated from the profile data available on this page.
Gergely Tóth works for Merck Group.
Gergely Tóth is listed as Senior IT Leader with 15+ Yrs experience | ITIL 4 Managing Professional | Lean Six Sigma Black Belt | Delivering Cost-effective ITSM Solutions | People Manager | Expert in Process Optimization & Project Management at Merck Group.
AeroLeads has found 1 work email signal at @merckgroup.com for Gergely Tóth at Merck Group.
Gergely Tóth is based in Budapest, Hungary while working with Merck Group.
Gergely Tóth has worked for Merck Group, Aldi Süd, Hewlett Packard Enterprise, Electronic Data Systems, and National Instruments.
Gergely Tóth's colleagues at Merck Group include Pradeep Kumar, Chloé Clavel, Supasit Insang, Pavlína Uchytilová, and Jacek Migdał.
You can use AeroLeads to view verified contact signals for Gergely Tóth at Merck Group, including work email, phone, and LinkedIn data when available.
Gergely Tóth holds Master Of Science (Msc), Strategic Quality Management from University Of Portsmouth.
Gergely Tóth is listed with skills including Itil, Six Sigma, Service Management, It Service Management, Service Desk, It Operations, People Management, and Business Process.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Gergely Tóth you were looking for.
