Gergo Bollo Email & Phone Number

Budapest, Hu

Budapest, Hungary

Budapest, Hungary

• Creating brand new support framework, within a short time• Building support services based on ITIL• Operating E2E support services, ensuring that support operations comply with relevant regulations and standards.• Regularly provide analysis on new and ongoing projects• Ensuring timely and effective communication with customers (100+), addressing inquiries, and resolving issues to enhance their overall experience.• Designing and optimizing support processes to streamline operations, improve efficiency, and meet service level agreements.• Managing the work of 3 direct reports, providing training, coaching, and mentorship to support team members to enhance their skills and capabilities.• Implementing and monitoring key performance indicators (KPIs) to assess team and individual performance, making data-driven improvements.• Implementing feedback loops and continuous improvement processes to enhance the efficiency of support activities.• Collaborating with other departments, such as product development and sales, to provide insights for continuous improvement and customer-focused initiatives.• Delivering premium support process to customers, overseeing the resolution of escalated customer issues, ensuring a swift and satisfactory resolution.

Budapest, Hungary

• Managing end-to-end management of approx 60 projects• Serving as the vital link between business requirements and IT solutions, translating needs into actionable plans.• Collaborating with internal teams and external vendors for seamless project execution• Developing and sustaining comprehensive project plans, encompassing key deliverables for internal clients• Evaluating project performance day to day through the utilization of relevant systems and tools• Providing insightful analysis on both new and ongoing projects• Cultivating and overseeing client and stakeholder relationships

• Supervising seamless transitions by managing the end-to-end transition of projects, ensuring a smooth and efficient process.• Facilitating effective communication and collaboration between business units and IT teams, ensuring alignment with organizational goals.• Developing comprehensive transition plans, overseeing execution, and ensuring timely delivery of milestones.• Identifying potential challenges and implementing proactive measures to mitigate risks during the transition phase by maintaining RAIL• Utilizing key performance indicators and metrics to evaluate the success of transitions, making data-driven improvements.• Ensuring a seamless integration of new technologies during transitions, maximizing business benefits.• Regularly communicating updates, progress, and milestones to stakeholders, fostering transparency and trust.• Ensuring that transitions comply with regulatory requirements and cybersecurity standards

Budapest

• Oversee the delivery of services or service technology to the company's customers for SaaS1 and SaaS3 products• Provide project and account status for the customers, stakeholders and the management team on a regular basis• Plan and execute a strategy to migrate applications from on-premise to cloud deployments• First point of contact for delivery of all client support as well as managed services, for Oracle technologies in the business• Manage business critical problems and effectively communicate progress to the senior leadership team

Budapest

• Manage 10+ customer accounts day to day service delivery• Ensures formulation, development, implementation, and delivery of technical solutions is integrated with the business solutions.• Managing different scale IT projects for all the customers, including time, resource and progress tracking• Provide project and account status for the customer stakeholders and the management team on a regular basis

Budapest

• Manage E2E testing for HR SAP implementation for MEA countries• Accountable for leading a team that provides test script design and test execution for Compliance and Operational Risk• Act as a single point of contact for everything related to the UAT/SCRT (User Acceptance Test / Service Center Readiness Test) testing

Budapest

• Manage E2E projects• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Measure project performance using appropriate systems, tools and techniques

Budapest

• Manage Daily operations of a CRM Contact Center for a team of 100• Manage direct communications with customers • Monitor and maximise customer lifetime value strategies ensuring maximum profitability

Budapest

• Manage Daily operations of an HR Contact Center for a team of 30+• Manage all delivery communications with customers

Budapest

• Lead E2E transition project for HR Contact Center implementation• Manage the Integrated Transition Project Plan, tracking all pre go live work streams, including IT, tools and application deployment• Maintain the RAIL (Risk, Action, Issue Log)

Budapest

• Drives internal projects, transitions for the contact center for process improvement• Actively participate and work together with managers, teamleaders to improve call center results

Budapest

Bachelor'S Degree, Biology-Chemistry

Education record

Education record

Complex 2 weeks management training containing: Manager styles, Change Management, Conflict resolution, LEAN, Building a team

Education record

Project Management foundations training

Education record