Nikola Gergov Email & Phone Number

Remote

- I successfully led the optimisation of post-sale activities for the company's fastest growing segment.- As a Gainsight NXT LVL 3 Administrator, I streamlined technical documentation and enablement resources.- I implemented NPS surveys which helped identifying potential churn risks and upsell opportunities. - I managed the Gainsight NXT migration, ensuring retention of critical business processes, leading a team in acceptance testing, creating enablement materials, and providing ongoing support. - I am currently leading the setup of Enterprise and Agency teams on Gainsight, gathering requirements and establishing best practices to maximise the platform's potential.

Plovdiv

I am responsible for managing a portfolio of 16 retailers and within a year I managed tonegotiate better commercials with a quarter of them increasing my contribution to the P&Lby 22%. Maintaining Smart spending product on a day-to-day basis while collatingfeedback from relevant stakeholders and investigating opportunities for productimprovements. Supporting Partnerships Managers with in-depth analysis of partners’performance, customer behavior, and competition analysis enabling them to make the rightdecisions for commercial and product improvement. In charge of two research sessions onproduct improvement where I investigated viable options based on current trends, userbehavior, and team suggestions and provided relevant feedback to prioritize projects basedon monetization potential.

Amsterdam Area, Netherlands

Liaison between guests and accommodations, handling requests, queries and complaints efficiently while maintaining the highest standard of customer service. Proactively working on improving performance and consistently meeting productivity targets whilst maintaining quality over 90 %. Made a direct contribution to boosting team productivity by creating a monthly quiz competition which increased team engagement and quality performance. Demonstrated my ambition and leadership skills by helping my team lead to host meetings, communicating weekly updates and global rollouts Engaged with my teammates by mentoring new employees, providing a point of contact and friendly face in the office and helping them meet their goals. Green ambassador for my team updating my colleagues on the newest green trends and suggesting ideas for improving the sustainability of the company.

Enschede Area, Netherlands

Currently completing market research to fulfill my HBO in Marketing Designing online/offline communication strategy for DealerDirect in regards to their German partners. Activities included:Internal Analysis - Identifying company internal false processes.Data Analysis - Researched 1000 accounts and put them into appropriate segmentsMarketing Research - Investigating competitors communications practices and messagesWhite paper design - Developing a White Paper with focus on informing accounts about the benefits of using company online portal.

Portland, Maine

Providing customer service to participants on several exchange programs in the US, such as Work and travel, Internship, High school exchange. 1. Supporting the participants throughout their cultural exchange in the US by mediating between employers and Department of state2. Ensuring participants are following all legal and program regulations during their exchange3. Protecting CIEE partners (employers, High schools, Universities) interest while accommodating exchange visitors.4. Training assistant for new hired staff in the company - mentoring 10 employees during their first 3 months on the job.5. Reporting trough Salesforce about customer satisfaction and engagement6. Following up Email campaigns with Salesforce.

Porland, Me

Assisting end users and businesses in finding the best solution for their bathroom.I was selling 5 toilets a week and 1 complete bathroom a month on average making the company around 1500 euros in revenue.Managing partnering construction company orders and maintaining good standing relationships. (I knew everything about the owner’s two sons)Organizing logistics activities, from scheduling to loading the truck with cement.

Bachelor In Marketing, International Business

Activities and Societies: 10 economic schools research, Bussiness planDuring the studies in Saxion Hogeschool. There were various projects.

Marketing And Strategic Planning In English, Marketing And Strategic Planning

Highschool, Business Administration And Management, General