Microsoft Team Room Product management. Endpoint management in Intune and Azure ADImproving M365 operation processes and automation

• Deploying and supporting Microsoft Teams Room Systems globally• Responsible for improving the O365 Skype/Teams service internally• Providing technical support for new MTR solutions and preparing them for production environment

Performing migration activities from Lync 2013 to Skype for Business on a global level with side-by-side migration process, including implementation of the service and troubleshooting of the upcoming issues. Integrating enterprise Voice via Sonus 1000, 2000 and 5k devices by implementing and configuring them based on customer needs.

Lync 2013, Skype for Business Server migration, implementation and operation

• Supporting complex Lync UC environments (2010 and 2013) with IM, conferencing, external access and voice deployed.• Designing, building, implementing and maintaining resilient UC infrastructures.• Responsible for troubleshooting and resolving issues for UC systems.• Supporting and implementing migration activities to Lync 2013.• Creating and testing High Availability and Disaster Recovery scenarios.• Implementing Quality of Service (QoS) and Call Admission Control (CAC).• Working with broader project team and PM’s.• Creating and managing detailed system configuration documents, operating manuals etc.., • Use experience and knowledge to provide mentoring, cross-training and skill development to other Team Members.• Designing, Implementing and supporting enterprise VoIP solutions including Unified Communications.• Configuring and troubleshoooting Sonus SBC/SBA 1000 and 2000 devices for Lync telephony for multiple sites, taking into consideration the high availability requirements and customer needs.• Working with Telco Service Providers/Carriers for installations, troubleshooting of voice services, and applications, including PRI T1/E1, SIP, and FXS.• Capturing and analyzing SIP and RTP traces to isolate and resolve issues• Have experience of using Wireshark, Netmon and LX troubleshooting tools.• Incident, change and problem management.• Managing customer and internal escalations• Providing on call duty on a regular basis.• Vendor management.

• Supporting and maintaining unified communication applications such as Office Communication Server (OCS) 2007 R2, Lync Server 2010 and Lync Server 2013 infrastructures.• Diagnoses issues, researches solutions, and coordinates resolution. Develops and maintains related administrative and associate documentation.• Maintaining lab environment for testing and development.• Providing on call duty on a regular basis.• Incident, change and problem management.• Managing customer and internal escalations• Vendor management