Supplying Architecture consultation via Edge Consulting (www.edgeconsulting.co.za)Consultation on best practices for Architecture and Governance.Creating and ratifying Enterprise Architectures for MTN’s Business Domains.Principal Solutions Architect for MTN’s Customer Experience and Digital Business units.Principal deliverables:• Enterprise Architecture Roadmap establishment for Customer Experience and Digital Business domains• Creating Solution Design artefacts in order to support the Enterprise Architecture and business unit roadmaps.• Consultation with business unit Executives on Architecture roadmaps, solution delivery and new business needs.• Solution Designs and consultation for Business unit requirements (day to day and long-term strategies)• Leading and collaborating in Joint Architecture Design sessions, with business and technical stakeholders.• Implementing B2B and B2C solutions for projects/requirements in the Digital space (TVOD, SVOD, Digital content, etc).• Solution and Enterprise consultation on organization transformation projects.

Consultation to MTN in the capacity of a Governance, Service Integrator and Solutions oversight, on a technology transformation programme.Consultation on the RODOD stack covering the ORACLE modules and technologies in Communications:• BRM (Billing)• SIEBEL (CRM)• OSM (Order orchestration)• AIA (Integration enablement)Ensuring legacy integration and enablement from a SOA perspective.Documenting and creating Options Analysis, Statement Of Work, Solution Concept and Integration Specifications.

Consultation to Vodacom in the capacity of a Governance and Solutions oversight, on a technology transformation programme.Consultation on the RODOD stack covering the ORACLE modules and technologies in Communications:• OPH4C (Product management)• UIM (Inventory management)• BRM (Billing)• SIEBEL (CRM)• OSM (Order orchestration)• ATG (Channel enablement)• AIA (Integration enablement)Ensuring legacy integration and enablement from a SOA perspective

My mandate was to simplify the SOA “methodology” from a conceptual to induction realization .This was achieved through Specialized Integration framework consultation on verticals: • Business Analysis• Functional Analysis• Solution Design and Analysis• Operational instantiation and realization• SDLC• Application/Software developmentAcross horizontals:• Training/coaching• Procedural/KPI/OLA and SLA in accordance to the ITIL v3 model• Ownership/Management and implementation, for any given specified statement of work.• Knowledge sharing• Enterprise and realization alignment/consultation• TroubleshootingPrimarily focusing on the Oracle Fusion Application stacks

Assisted, Consulted, Created and Managed in:• Establishment of an operational team to support Cell C’s MVNO/MVNE model• Created policies and procedures for Comverse's Managed Services model• Alert and reporting automation• Comverse ONE architecture consultation to Cell C• Operational enablement (action/methodology/design and coaching)• Knowledge Base• Technical, Operational and Business Coaching• Contract negotiations and client relations

I fulfilled the role of Design Authority and Domain Lead for the SIEBEL CRM Sales Portfolio Business Analysis team.Successfully providing:• Model driven functional solutions.• Liaisons with various domain leads (Vodacom and it’s Vendors).• Efficient model driven designs.• Technical viability assessments.• eTOM, NGOSS and TAM Knowledge transfer.• OSS/BSS application consultation (technical & process). Including but not limited to Billing, CRM, Provisioning, Integration & Network elements.• Vendor team management (EOH)

I was part of the CMRB programme team. I performed and fulfilled several roles concurrently on the programme. I performed the E2E Solutions Architect lead role for the design team, delivering a Customer Management design and solution for MTN's largest Customer segment.This design was build utilizing the eTOM framework, across the OSS and BSS application stacks, using the ORACLE AIA technology stack.In addition to the above I was also concurrently fulfilling the roles of• Applications Architect (CMRB Design Authority)• Integration Architect (CMRB Pre-Paid Customer Management Project) • Functional Architect (CMRB Pre-Paid Customer Management Project)• Infrastructure Architect (CMRB Pre-Paid Customer Management Project)Functions performed:• Solution Analysis in accordance to the TMForum principals (eTOM, SID, TAM) - NGOSS.• CMRB programme options analysis.• Delivered the Integration design specification for Pre-Paid Customer Management.• Delivered the End-2-end Design for MTN’s Pre-Paid Customer Management.• Application design Specifications.Cross Functional Architect:Functional decomposition of ORACLE applications and methodologies including:• RODOD concept alignment in accordance to Oracle fusion road-map • AIA fusion• SIEBEL CRM• Legacy and COTS application compliance requirements pertaining to integration.Additional day-to-day functions performed:Vendor Management.Application reverse engineering (MTN Legacy applications).Knowledge transfer management.Application functional documentation creation.Options analysis presentations.Consultation on several projects for Solution Analysis and Project alignment.Creating models for determining platform sizing and licensing estimations.SOA principals consultation.Full understanding of ORACLE Fusion architecture pertaining to OSM, AIA, SIEBEL, ORACLE financials and BRM.Project Management.Data entity and element Mapping.SDLC management and involvement.Business Analysis.

I was part of the IBM Global Services team on the MTN Account. My role was on a senior consultant level to support MTN in the retail billing domain. I designed, developed and implemented a CDR/EDR recon application that assists MTN in monitoring all events flowing thru the various systems. Functions performed:Software problem analysis.Software specifications designNew software product development and designOperational support and consultation.MTN Project specific software delivery development.Revenue Assurance and Business Intelligence software development.Customer/Client liaisons.Application code optimization.Application defect development.Consulting on EPPIX billing platform end to end.

I reported directly to the Head of Operations OSS/BSS and beginning 2009 reported to the Head of Planning BSS/OSS.During this time I was directly responsible for ensuring Operational, Process and Design optimisation, as my primary mandate. The mandate set to the OSS/BSS team was achieved with astounding results.This was guided in accordance to:• Budget requirements• Technology and Business roadmap feasibility• Best Practise ArchitectureThe following actions where fulfilled on a day-to-day basis:• Senior Technical and business consultant to Cell C’s OSS/BSS Team.• Senior Design Analyst / Architect for all projects as requested.• Cost analysis for all software licensing and projects feasibility.• Responsible for capacity and technology planning for Cell C’s OSS/BSS Department.• Responsible for streamlining all processes in order to achieve optimum results (OSS/BSS).• Technical consultant to Business, and Senior Management (OSS/BSS).• Management of ad-hoc projects within the OSS/BSS Domain.• Interfacing with suppliers on new projects pertaining to architecture, design, costing and SLA requirements.• Business Analysis consultation for Service Delivery (OSS/BSS).• Software development consultation and design in PHP,C/C++,PL/SQL,SOA/BPEL, PERL, Shell Scripting, ASP.NET, Java script.• OS Support consultation in SUN, HP UX, Linux Red Hat, WINDOWS Server.• Database support consultation for ORACLE, MS SQL, Datablitz(Kenan).

I was part of the Comverse IN (Intelligent Network) division. My expertise and application areas consisted of SMSC, VMS (Voice Mail System) and the Comverse PrePaid Platform (RTB). I was part of the Comverse project team that implemented a converge solution, using the Comverse IN platform (RTB) and the FTS LEAP billing application. Functions performed:Ensuring quick attendance to, and rectification of malfunctions and downtimes for my accounts.Primary technical interface point for defined customers for field of responsibilityManaging and communicating with customers on the scheduling, co-ordination and execution of all customer related incidents and activitiesMonitor and ensure diligent and timeous updates on the CRM system and maintaining current status of information for customer sites, specifically CRM Ensure adherence to project delivery requirements by staff if and when identifiedResponsible for interface to BU’s for R&D fixes.Escalation point for engineersEnsuring standard of well-structured SOW documentation for planned activitiesManage and ensure the diligent and timeous performance on-call and stand-by duties as determined from time to timeWell-structured and informative generation of all other reports as determined from time to timeAssist Engineers in communications internally with colleagues and externally with the customer at management level in order to ensure all other tasks in the job outline is achievedManage to ensure that all tools and team knowledge is kept current in order to be able to access customer sites and execute fault correction.Responsible for full and diligent co-operation by team with other members and management of the TAC, Customer Support, Account Management and Project Delivery teams

Functions performed:General Management – Resources & workload planning. Arbitration, Alignment of the support environment to meet the company’s strategic objectives. Management of 30 staff and 2 team leadersLiaise with other 3rd party support units, the purpose of such liaison being to improve communication within the company and to improve knowledge of products and projects.Recruitment – To provide drawn up role profiles, assess necessary skills set to augment the department, interview and appoint candidates at the right level.Management Information – To provide information on KPI’s as specified by the business. SLA management and measurement.Advice and Support – To give advice and support to Support Analysts and to grow their skills levels quickly to meet minimum product requirements.Escalation – Acted as the escalation point for all issues with BusinessAny Other Duties – To carry out any other duties as advised and agreed with the Customer Services Director.SLA – Responsible for signing the Service Level Agreement and executing support function in terms thereof.Reporting – Responsible for management reporting to the Board on a periodic basis.Commercial – P&L responsibility for reviews versus cost controlManaging of Delivery of Internal projectsManaging Project Managers for delivery of all client projects. Technical consultation to all technical Departments.Design Analysis consultation to Project Engineering department.Minor Account Management functions.Budget planning and control.