- 3rd Line Support- Leading a team of IT Support Analysts - Use Power Automate and PowerApps to improve current business flows - Leading company-wide migration from Skype for Business to Microsoft Teams- Microsoft Office 365 and Teams administrator- Designing, maintaining, and managing the Company Sharepoint Online - Identifying options for potential solutions and assessing them for both technical and business suitability- Conducting requirements analysis and… Show more - 3rd Line Support- Leading a team of IT Support Analysts - Use Power Automate and PowerApps to improve current business flows - Leading company-wide migration from Skype for Business to Microsoft Teams- Microsoft Office 365 and Teams administrator- Designing, maintaining, and managing the Company Sharepoint Online - Identifying options for potential solutions and assessing them for both technical and business suitability- Conducting requirements analysis and preparing specific proposals for modified or replacement systems-Translating client requirements into highly specified project briefs- Drawing up, supervising and documenting testing schedule for the complete systemoverseeing the implementation of a new system including data migration Show less

Day Group handles over five million tonnes of construction material each year, as well as providing services to the construction, demolition, and water treatment industries.- Administering and maintaining cloud-hosted business applications with Microsoft Office 365.- Mapping and documenting interfaces between legacy and new systems- Working closely with stakeholders to ensure technical compatibility and user satisfaction- Supporting users on change control and system… Show more Day Group handles over five million tonnes of construction material each year, as well as providing services to the construction, demolition, and water treatment industries.- Administering and maintaining cloud-hosted business applications with Microsoft Office 365.- Mapping and documenting interfaces between legacy and new systems- Working closely with stakeholders to ensure technical compatibility and user satisfaction- Supporting users on change control and system updates- Managing/administering the Mitel Phone System and Skype for Business- Assist with network and security management, data architecture, and server infrastructure maintenance - Assist with the maintenance of the Cisco routers and switches and Citrix infrastructure- Assist with end-user system updates and monitoring. - Assist with user management via AD - Assist with technical documentation of systems and processes - Assist with the creation and documentation of IT systems and networks. - Assist with the creation and documentation of technical knowledge base for common issues experienced by end-users- Provide user level training- Building new thin or fat client computers Show less

Backstop Solutions Group is a privately held SaaS platform company, providing cutting-edge software to hedge funds, funds of funds, endowments, and other institutional investors.- Document, track and resolve support requests to all institutional clients - Working with the development team to get new features/fixes released based on client feedback- Liaise with other service providers and software vendors to address client needs- Work with sales and development teams to… Show more Backstop Solutions Group is a privately held SaaS platform company, providing cutting-edge software to hedge funds, funds of funds, endowments, and other institutional investors.- Document, track and resolve support requests to all institutional clients - Working with the development team to get new features/fixes released based on client feedback- Liaise with other service providers and software vendors to address client needs- Work with sales and development teams to document standardised FAQs, user guides, etc.- Conduct user instruction (on and off-site), including telephone and web demos- On-boarding new customers on the Backstop platform Show less

Merlin Entertainments is the world’s second-largest visitor attraction operator and Europe’s number one.- Handling >100 calls per day as 1st line IT support - resolving issues in English and German- Monitor the progress of the call from inception to resolution- Using a deep understanding of the IT infrastructure and architecture to clearly define and escalate issues- Working with active directory to set securities, distribution list, users, reset passwords, etc.

- Responsible for installing, maintaining, and supporting computer communication networks within the company. - Ensuring the smooth operation of communication networks in order to provide maximum performance and availability for staff and clients.