• Provide technical support for SD-WAN networks at kasaTel GmbH, specializing in root cause analytics and issue resolution.• Conduct in-depth analysis of application performance, underlay/overlay separation, and server-related issues.• Collaborated with cross-functional teams to optimize network operations and ensure seamless connectivity.• Developed expertise in troubleshooting complex network configurations and implementing innovative solutions.

• Analyzed customer needs to improve system parameterization, plan upgrades, and simplify daily operations, resulting in increased efficiency and customer satisfaction.• Advised on and troubleshooted application performance issues, ensuring seamless operation for clients.• Forecasted future trends and needs to proactively address potential challenges and opportunities.

• Pre- and post-sales support for partners and end customers• Processing and de-escalation of acute fault reports• Technological contact for the company headquarters in Paris, especially for all matters relating to product development, launch and validation.• Collecting customer feedback and preparing it for the product manager to identify potential improvements, new functions or products• indirect reporting function to the CTO and co-founder of the company• Consulting, planning and implementation of end customer projects, especially in cooperation with partners• Consulting and development of service offers for partner companies• Reviewing the orders received for technical and commercial feasibility• Planning and conducting sales and technical training for customers and partners• Supporting sales colleagues in identifying and developing customer projects and pilot installations• Representing the company at specialist conferences and trade fairs in the form of lectures• Creating and translating technical documentation and marketing materials• Further development of the product go-to-market in close coordination with the marketing department

In my role as a Senior Professional Consultant SDWAN at Ipanema Technologies - Now Part of Extreme Networks, I was responsible for analyzing customer needs, consulting on application performance issues, and collaborating with the sales department to drive business growth. I also played a key role in resource planning, employee development, and training planning.

• Managed a team of professional consultants across England and DACH, overseeing candidate interviews, resource planning, and employee development.• Developed go-to-market strategies and standardized service portfolios for end customers and partners, resulting in improved customer satisfaction.• Conducted technical support for customers, analyzed needs, and provided troubleshooting solutions to enhance system performance.

In my role as a Senior Professional Services Consultant at Ipanema Technologies, I was responsible for guiding customers and partners in the effective use of products, creating detailed error reports, and reporting on product and support performance to the CTO. I also worked closely with the sales department to identify new partners and projects, establishing best practices for the company.

• Provided intensive support to main MSP partners and local system integrators, advising on application performance problems and conducting candidate interviews.• Deputized for the VP Sales, overseeing office operations, accounting, and tax office as point of contact.• Collaborated with cross-functional teams to drive revenue growth and streamline operations at Ipanema Technologies - Now Part of Extreme Networks.

• Provide high quality technical sales support and consulting for Viatel's corporate customers in Gremany as part of a pan-European team of TSS professionals• Provide "specialist" support accros Europe within a specific product segment. My initial specialist support role was colocation services• Become complement in the pre- and post-sales TSS of a minimum of six Viatel corporate products• Provide Client / Prospect business requirements consultation and analysis• Manage the technical design and bid process for potential clients• Manage the technical sales life cycle management for existing customers

• Autonomous market-observation regarding competitors products, lawful handicaps and technical possibilities • Consulting and customer care in the governmental environment to achieve new sales• Co-ordination of the development-teams of a German and two English Subcontractors • Arrange of international cooperations for tenders and special projects• Design Authority for a complex IT-System developed in the customers order to record telephone-traffic (Voice, Fax, Data) on any media (switched, wireless, over IP).• Planning and co-ordination of the deployment of the co-workers • Project control regarding the fulfilment of the technical requests, the expenses and the schedule. That all in parallel for several projects to handle them collision-free• Forecast and Controlling of the area respecting order intake, sales, turnover and result