Gerhard Nagele Email & Phone Number

Auckland, New Zealand

Responsible for the relationships of the Global OEM partners and building the Integrations portfolio

Auckland, New Zealand

In this role I have been responsible for the nationwide Operations from Spark for one our largest customers. This includes the outsourcing of ICT functions, from Network infrastructure (WAN/LAN/Wi-Fi) to Mobile, ITSM service management, Cyber Security portfolio, EUC and virtual desktop, Call center support, Service Desk support. It also covers Hard and Software procurement, Third party support functions, several TaaS services. I have a team of direct reports assisting me in the day to day… Show more In this role I have been responsible for the nationwide Operations from Spark for one our largest customers. This includes the outsourcing of ICT functions, from Network infrastructure (WAN/LAN/Wi-Fi) to Mobile, ITSM service management, Cyber Security portfolio, EUC and virtual desktop, Call center support, Service Desk support. It also covers Hard and Software procurement, Third party support functions, several TaaS services. I have a team of direct reports assisting me in the day to day operation, as well as a large virtual team right across all areas within Spark and its subsidiary brands. I am working closely with the sales team to cover constant growth in the account, as well as being responsible for the overall P & L. Working in partnership with the client, we are providing technical leadership and assist in building the overall strategy and roadmaps. Show less

I have successfully led the RFP to bring Vodafone onto the Security tower of the Government TaaS panel. Now that this exercise is completed and my contract has come to an end I am available for new and interesting assignments. I have responsible for the customer facing security portfolio, mainly dealing with government and large Enterprise. The portfolio covers every aspect of security and is largely delivered out of Vodafone’s Cloud and closely linked to our global security operation. We… Show more I have successfully led the RFP to bring Vodafone onto the Security tower of the Government TaaS panel. Now that this exercise is completed and my contract has come to an end I am available for new and interesting assignments. I have responsible for the customer facing security portfolio, mainly dealing with government and large Enterprise. The portfolio covers every aspect of security and is largely delivered out of Vodafone’s Cloud and closely linked to our global security operation. We provide world leading security products to protect our customer’s environments and create thought leadership through AI and behavioral machine learning technologies which is built into our next generation product offerings. I am working closely with various government agencies to assist with the national strategy of protecting New Zealand from international Cyber crime. In terms of the Vodafone security business, I have been able to grow revenues significantly since 2014 . This has been achieved through customer education programs and active engagement with the sales channels. As a supplier of security solutions we are working towards NZSIM certification and alignment towards ISO 27001. I am leading a virtual team of security specialists across the wider business to ensure we deliver a superior end to end offering underpinned by an excellent customer experience. I am also responsible for the relationships with our global vendors and utilise their global IP to form our roadmap. Within Vodafone we consume the technologies we sell to our customers, which provides a significant level of confidence for our customers. Currently we are working with the NZ Government on an “all of business” RFP, which will ultimately deliver the Cyber security portfolio “as a service”. I am leading the product discussions in this process. Through this project we will transform the portfolio from a commercial aspect and introduce additional new offerings. Show less

Auckland, New Zealand

Responsible for Cogent's Service Delivery Operations across New Zealand as well as assisting the nationwide sales team in terms of future growth.In this role I am leading a nationwide team of support and delivery staff to ensure customer satisfaction and create a competitive advantage. Liaison with vendors, partners and contractors in New Zealand and across the globe are vitally important to deliver agreed outcomes for corporate and enterprise customers as well as for government.This… Show more Responsible for Cogent's Service Delivery Operations across New Zealand as well as assisting the nationwide sales team in terms of future growth.In this role I am leading a nationwide team of support and delivery staff to ensure customer satisfaction and create a competitive advantage. Liaison with vendors, partners and contractors in New Zealand and across the globe are vitally important to deliver agreed outcomes for corporate and enterprise customers as well as for government.This role is closely linked with the sales team to ensure strategic goals are achieved. I have been able to provide Leadership and direction to the nationwide team on a daily basis. New processes and procedures have been installed to lift the customer experience and profitability, as well as introduce efficiencies and cost costs. Significant improvements were made in the development of the newly created managed services offering. Show less

Auckland

Leading the IaaS (Cloud Infrastructure) and Security portfolios in the Gen-I product team.Growing revenues and profits, whilst building and selling new industry leading products. I have been heavily involved in the marketing of these products, through public speaking, attendance on various industry events and promotion within our sales channels. This involved working across the whole business, mainly through relationships and virtual teams.Key achievements: Establishment of self… Show more Leading the IaaS (Cloud Infrastructure) and Security portfolios in the Gen-I product team.Growing revenues and profits, whilst building and selling new industry leading products. I have been heavily involved in the marketing of these products, through public speaking, attendance on various industry events and promotion within our sales channels. This involved working across the whole business, mainly through relationships and virtual teams.Key achievements: Establishment of self service Cloud offering.Implementation of DDOS offeringDoubled revenue for the Cloud offeringIncrease awareness and recognition of Gen-is Cloud and security offering across the industry Show less

Auckland, New Zealand

Overall responsibility for the nationwide operations of B & F. This also included coverage for the Pacific Islands. I was heading up the service, project management, parts and installation division.I had full P & L responsibility to ensure growth and success. All international vendor relationships were my responsibility in terms of technical and operational scope.Key achievements:Increase revenue and profit across all operationsBrokered the single largest equipment deal with a… Show more Overall responsibility for the nationwide operations of B & F. This also included coverage for the Pacific Islands. I was heading up the service, project management, parts and installation division.I had full P & L responsibility to ensure growth and success. All international vendor relationships were my responsibility in terms of technical and operational scope.Key achievements:Increase revenue and profit across all operationsBrokered the single largest equipment deal with a QSR chainLeading relationships with Global suppliersUpdated B & F's IT platform Show less

Auckland, New Zealand

Responsible for the establishment of separate business units and P & L for Service delivery and project management, including customer training and documentation. Set up service operations across the globe to support the growth of the company and it's global leadership position.Key achievements:Increase revenue and profit for Service delivery and PMOpened up service operations in Australia, US with local staff and strengthened partnerships in Europe, Asia and South America

Auckland, New Zealand

Leading a team of app. 70 industry professionals to rapidly grow the service division and assist the nationwide growth of the group, whilst ensuring that we are the industry leader in terms of service delivery, quality and value.Key achievements:Significantly increased revenue and profits across service delivery, PM and trainingEstablished U-bix as market leading service operation