Ashley Gerhart Email & Phone Number

Philadelphia, Pennsylvania, United States

∙ Used TestRail to design and execute test cases in TestRail, ensuring seamless alignment with both business objectives and technical specifications to enhance product quality ∙ Perform cross-browser compatibility testing on Chrome, Safari, Firefox, Edge, and Opera browsers ∙ Track and report bugs applying Jira, and follow up on defects until complete resolution ∙ Participate in daily Scrum meetings and sprint planning for discussing the requirements, findings, bug fixes, and latest builds, contributing to the overall quality assurance process ∙ Conducted functional, UI, smoke, and regression testing throughout all stages of the SDLC to ensure product quality and performance ∙ Apply Chrome DevTools to identify and resolve network errors and UI issues, improving user experience

Lancaster, Pennsylvania, United States

∙ Coordinate appointments using Cloud 9 Software and Dentrix to optimize the calendar for patient flow and staff availability while processing insurance verifications to ensure accuracy in coverage ∙ Operate and optimize administrative procedures, contributing to improved operational flow ∙ Manage patient data and procedural details, ensuring accuracy and compliance with healthcare privacy laws ∙ Collaborate with medical professionals, patients, and families to ensure efficient patient care, determining immediate needs and accurately documenting assessment findings

Lancaster, Pennsylvania, United States

∙ Oversaw the daily processing of patient financial transactions, including payments and billing ∙ Identified authorization requirements for orthodontic procedures and ensured compliance by obtaining all necessary signed consent forms, maintaining a 100% compliance rate with healthcare regulations ∙ Handled insurance verification for new and returning patients, accurately confirming coverage and benefits details by coordinating with insurance providers

Lancaster, Pennsylvania, United States

∙ Supported orthodontists with numerous cases involving arch wire adjustments, impressions, X-rays, and photographic documentation, achieving high levels of precision that enhance treatment success. ∙ Built trusting relationships with patients and their families through effective communication and education regarding treatment procedures, contributing to improved clinical outcomes. ∙ Streamlined patient care processes and increased clinic efficiency by multitasking between a multidisciplinary orthodontic team, collaborating effectively to reduce and optimize scheduling. ∙ Assisted in preparing dental insurance claims, ensuring accuracy and completeness of each claim to facilitate timely payments and resolving any discrepancies to expedite processing and minimize denials.