Geri Hutt Email & Phone Number

Austin, Tx, Us

St Petersburg, Florida, Us

▶ SNAPSHOT: Oversaw strategic growth initiatives for credit unions in Northeast region, managing relationships with institutions with up to 150K members and $3B in revenue. Consulted with credit union executives on product strategies, emerging payment trends, and data-driven solutions to enhance financial literacy, member engagement, and portfolio performance. Delivered solutions to drive interchange revenue, optimize credit card utilization, and align product roadmaps with evolving market needs. Managed contract renewals, product implementation, and adoption strategies while fostering long-term partnerships through consultative leadership and innovative solutions. ▶ REVENUE GROWTH● Delivered $10M in revenue growth by retaining and expanding contracts through targeted client engagement and consultative renewal processes.● Generated $150K annual revenue per account by driving adoption of proactive fraud management solutions utilizing advanced machine learning.● Increased sales volume 3% by driving engagement through tailored marketing strategies and payment product solutions.▶ OPERATIONS MANAGEMENT● Maximized portfolio profitability by leveraging data-driven insights and marketing initiatives to boost credit card usage over competitor options.● Strengthened client alignment with financial goals by introducing discovery calls during renewal phases and tailoring solutions to meet evolving needs.● Secured partnerships with C-level executives by leading strategic business reviews, aligning product roadmaps, and resolving operational challenges.

Boston, Massachusetts, Us

▶ SNAPSHOT: Oversaw client relationships and sales strategies for innovative card manufacturing solutions, specializing in digital identity and payment card technologies. Managed end-to-end processes for major accounts including PayPal and Discover, focusing on custom product designs, wearables, and contactless payment methods. Collaborated with cross-functional teams to align product offerings with client needs, addressing production challenges and driving adoption of emerging payment solutions. Supported large-scale product rollouts, ensuring quality and meeting aggressive timelines for high-volume orders.▶ COST REDUCTION & OPERATIONS SUCCESS● Delivered $2M in new revenue by establishing key relationships and closing high-impact commercial banking deals focused on innovative card designs.● Expanded client portfolio by driving adoption of wearables and contactless payment solutions, positioning them as innovative alternatives across market.● Resolved manufacturing challenges by implementing enhanced production processes to meet client-specific design requirements, ensuring customer satisfaction.● Achieved rapid market penetration by supporting PayPal’s Venmo card launch, delivering 6M+ units within 3 months despite production constraints.

Norwalk, Connecticut, Us

▶ SNAPSHOT: Directed service delivery operations for 27 state programs, overseeing multimillion-dollar government benefits including SNAP, WIC, and unemployment services. Led team of 23 offshore and onshore managers to ensure seamless program execution and operational excellence. Maintained critical infrastructure for benefits distribution, troubleshooting real-time issues and managing stakeholder expectations across states with competing priorities. Developed and implemented pipeline management strategies to streamline project prioritization, balancing state-specific demands and revenue goals.▶ BOTTOM-LINE GROWTH● Enabled seamless delivery of $119M in state and local government benefits by managing critical operational teams across onshore and offshore locations.● Improved company positioning by optimizing project prioritization for 27 state programs, balancing political and operational demands to ensure alignment with revenue-driving objectives.● Strengthened service reliability by leading 24/7 troubleshooting efforts, resolving system failures in real time to maintain uninterrupted government services.● Improved team efficiency by mentoring and leading 10 operations managers and 11 service delivery managers, ensuring effective support for client programs.● Reduced project delays by implementing structured pipeline management processes, facilitating transparent decision-making for state-level initiatives.

Cincinnati, Ohio, Us

▶ SNAPSHOT: Led product management and implementation initiatives for fraud detection systems, EMV chip technology, and customer-facing banking tools. Collaborated with credit unions and financial institutions to drive product innovation and adoption, ensuring compliance with evolving industry standards. Conducted user focus groups to gather insights for roadmap planning, delivering products that enhanced customer experience and improved operational efficiency. ▶ SNAPSHOT: ● Saved $180K in operational costs by decreasing false positives in fraud detection through enhanced algorithms and process improvements.● Reduced response time to fraud cases and increased customer satisfaction by rolling out EMV chip cards to 400+ credit unions, streamlining adoption of then-new technology and increasing security for end users.● Enhanced client experience by driving adoption of text-based fraud alerts, aligning products with emerging consumer communication trends.● Increased customer retention and loyalty and strengthened market positioning by introducing customer-facing tools that streamlined branch operations, improved service efficiency, and elevated operational efficiency.

Purchase, Ny, Us

▶ SNAPSHOT: Managed key accounts including USAA, focusing on leveraging MasterCard’s brand to drive card usage and portfolio profitability. Consulted with clients to implement strategies that enhanced retention, usage, and credit line optimization. Led initiatives to position MasterCard products as top-of-wallet solutions, fostering brand loyalty and driving interchange revenue. Piloted emerging technologies such as near-field communication (NFC) to expand MasterCard’s competitive edge and increase adoption of innovative payment methods.TRACK RECORD OF GROWTH● Drove 22% annual growth over 5 years by implementing automated credit line increase solutions and promoting top-of-wallet usage for key accounts.● Strengthened brand presence and visibility by analyzing business needs, leading high-impact consulting initiatives, and creating customized market campaigns to position company as preferred payment solution across key demographics. ● Piloted near-field communication (NFC) technology with USAA, introducing innovative mobile payment capabilities and driving market adoption. ● Elevated card profitability by aligning product strategies with client revenue goals, ensuring long-term partnerships and competitive differentiation.● Closed large $300M (5-year contract) for key client by leading RFP process and managing deal negotiation strategy.

New York, New York, Us

Director – Account Management | Key Relationship Manager | Payment Solutions- Oversaw product launch for multi-billion dollar accounts as Key Relationship Manager, while managing $300M net revenues. Supervised $13M joint Marketing budget.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++PRODUCT DEVELOPMENT- Identified and implemented Underserved Marketing tools and test markets for tri-branded credit card; managed $1M national marketing of summer promotions at 13,000 gas stations nationwide.- Realized 5% revenue growth ($13M increase).MARKETING CAMPAIGNS- Built team and developed Conoco Philips branding campaign (national sweepstakes with targeted mailings and radio spots) promoted at Conoco, Philips 66, and Union 66 key markets. - Facilitated ~3% rise in sales across 3 brands, with analysis of quantitative data leveraged for future marketing campaigns.