Geri Hutt Email & Phone Number

Austin, TX, US

St Petersburg, Florida, US

• ▶ SNAPSHOT: Oversaw strategic growth initiatives for credit unions in Northeast region, managing relationships with institutions with up to 150K members and $3B in revenue. Consulted with credit union executives on.
• Delivered $10M in revenue growth by retaining and expanding contracts through targeted client engagement and consultative renewal processes.
• Generated $150K annual revenue per account by driving adoption of proactive fraud management solutions utilizing advanced machine learning.
• Increased sales volume 3% by driving engagement through tailored marketing strategies and payment product solutions.▶ OPERATIONS MANAGEMENT
• Maximized portfolio profitability by leveraging data-driven insights and marketing initiatives to boost credit card usage over competitor options.
• Strengthened client alignment with financial goals by introducing discovery calls during renewal phases and tailoring solutions to meet evolving needs.

Boston, Massachusetts, US

• ▶ SNAPSHOT: Oversaw client relationships and sales strategies for innovative card manufacturing solutions, specializing in digital identity and payment card technologies. Managed end-to-end processes for major accounts.
• Delivered $2M in new revenue by establishing key relationships and closing high-impact commercial banking deals focused on innovative card designs.
• Expanded client portfolio by driving adoption of wearables and contactless payment solutions, positioning them as innovative alternatives across market.
• Resolved manufacturing challenges by implementing enhanced production processes to meet client-specific design requirements, ensuring customer satisfaction.
• Achieved rapid market penetration by supporting PayPal’s Venmo card launch, delivering 6M+ units within 3 months despite production constraints.

Norwalk, Connecticut, US

• ▶ SNAPSHOT: Directed service delivery operations for 27 state programs, overseeing multimillion-dollar government benefits including SNAP, WIC, and unemployment services. Led team of 23 offshore and onshore managers to.
• Enabled seamless delivery of $119M in state and local government benefits by managing critical operational teams across onshore and offshore locations.
• Improved company positioning by optimizing project prioritization for 27 state programs, balancing political and operational demands to ensure alignment with revenue-driving objectives.
• Strengthened service reliability by leading 24/7 troubleshooting efforts, resolving system failures in real time to maintain uninterrupted government services.
• Improved team efficiency by mentoring and leading 10 operations managers and 11 service delivery managers, ensuring effective support for client programs.
• Reduced project delays by implementing structured pipeline management processes, facilitating transparent decision-making for state-level initiatives.

Cincinnati, Ohio, US

• ▶ SNAPSHOT: Led product management and implementation initiatives for fraud detection systems, EMV chip technology, and customer-facing banking tools. Collaborated with credit unions and financial institutions to drive.
• Saved $180K in operational costs by decreasing false positives in fraud detection through enhanced algorithms and process improvements.
• Reduced response time to fraud cases and increased customer satisfaction by rolling out EMV chip cards to 400+ credit unions, streamlining adoption of then-new technology and increasing security for end users.
• Enhanced client experience by driving adoption of text-based fraud alerts, aligning products with emerging consumer communication trends.
• Increased customer retention and loyalty and strengthened market positioning by introducing customer-facing tools that streamlined branch operations, improved service efficiency, and elevated operational efficiency.

Purchase, NY, US

• ▶ SNAPSHOT: Managed key accounts including USAA, focusing on leveraging MasterCard’s brand to drive card usage and portfolio profitability. Consulted with clients to implement strategies that enhanced retention, usage.
• Drove 22% annual growth over 5 years by implementing automated credit line increase solutions and promoting top-of-wallet usage for key accounts.
• Strengthened brand presence and visibility by analyzing business needs, leading high-impact consulting initiatives, and creating customized market campaigns to position company as preferred payment solution across key.
• Piloted near-field communication (NFC) technology with USAA, introducing innovative mobile payment capabilities and driving market adoption.
• Elevated card profitability by aligning product strategies with client revenue goals, ensuring long-term partnerships and competitive differentiation.
• Closed large $300M (5-year contract) for key client by leading RFP process and managing deal negotiation strategy.

New York, New York, US

Director – Account Management | Key Relationship Manager | Payment Solutions- Oversaw product launch for multi-billion dollar accounts as Key Relationship Manager, while managing $300M net revenues. Supervised $13M joint Marketing budget.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++PRODUCT DEVELOPMENT- Identified and implemented.