Geri Prifti Email & Phone Number

Tirana, Al

Tirana, Albania

-Web scraping and data extraction.Proficiently navigate the Mozenda platform, wielding its capabilities to orchestrate automated web data extraction.-Technical tools.My toolset includes HTML, CSS, JavaScript, XPaths, and Regex. Manipulating, transforming, and extracting data from complex web structures.-Client Empowerment.Beyond fixing agents, I educate clients on best practices, through clear communication and tailored guidance.-Collaboration with other departments.Collaborate cross-functionally with teams including Sales, Finance, Engineering, and DevOps to achieve organizational objectives.-Mentorship program experience.I actively participated in a mentorship program where I gained invaluable insights into general DevOps practices, UNIX systems, networking, and cloud technologies, with a specific focus on GCP.”

Tirana, Albania

-Inbound CallsEmbraced the role of an Inbound Call Operator.-Technological ProficiencyUtilized advanced tools and technology to optimize operational efficiency.-Exemplary Service DeliveryUpheld and exceeded service standards, consistently ensuring exceptional customer experiences.-Customer Resolution ExpertiseExpertly addressed customer inquiries, swiftly resolving issues, and maintaining a stellar satisfaction rating.-AI Integration and AugmentationTested a specialized iteration of GPT-3.5, enhancing daily workflow efficiency and contributed to the application's ongoing development for future usage.

Tirana, Albania

During my training as an IT Specialist and Systems Administrator, I gained exposure to a variety of tech areas. Here's a snapshot of what I've learned:-Understanding User Needs: I started by learning how to listen to and address user requests, aiming to provide solutions that make their work easier.-Network Basics: I got a glimpse into setting up and improving computer networks to ensure everyone can connect and share data.-Device Handling: I've been hands-on with installing, setting up, and fixing various devices on the network, including routers, switches, and MikroTik technology like WinBox.-Server Basics: I've learned how to set up and manage servers, both in Linux and Windows environments.-Virtualization Awareness: I've explored virtualization technologies like Hyper-V, VMware, Linode, VirtualBox, ProxMox, and Docker.-Cloud Exploration: I've dabbled in cloud technologies such as NextCloud to understand how they work.-Security and Monitoring Tools: I've been introduced to tools like Malwarebytes, Defender, AdGuard, and Wireshark.

Tirana, Albania

-Banking Software TestingI focused on evaluating the user interface (UI) and user experience (UX) of banking software.-Core Banking System: I've started to understand the fundamentals of the Core Banking System, which forms the backbone of banking operations.-Database Technology: I've had an introductory exposure to database technology, learning about how data is stored and managed within the banking software.

Fier, Albania

-Customer Outreach.Initiating outbound calls to connect with potential customers, presenting our services and addressing inquiries to foster meaningful connections.-Sales Focus.Leveraging effective communication and persuasive skills to promote services, contributing to sales growth.-Customer Satisfaction. Ensuring a high level of customer satisfaction by addressing their needs and providing information.

Master'S Degree, Information Technology, 8.77

Bachelor'S Degree, Information Technology And Communication, 7.14