Geri Vallozzi Email & Phone Number

Toronto, On, Ca

Responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Act as the liaise between client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Maintain favorable relationship dedicated to meeting the operational needs of assigned client segments.

Richmond Hill, Ontario

To oversee all key functions within the Call Center to enhance the customer’s experience, meet business objectives and drive continuous improvement to become recognized as a Call Center industry leader.• Monitor, organize, and coach team on a day-to-day basis• Motivate staff through performance feedback and recognition programs• Communicate the company’s purpose, core values, vision to the front staff• Ensure corporate policies are adhered to• Provide technical support to staff and technicians• Oversee all KPI, Objectives, SLAs through reporting and performance reviews• Implementation and adherence of standard operating procedures • Responsible for process knowledge, improvements and increase efficiency • Handle escalated calls, complaints, and queries as necessary from various departments• Facilitate cross-functional communication within staff for improved working condition• Manage schedules, extended hours and weekend coverage • Review Customer Satisfaction results and work towards continuous improvement

Mississauga

Data Processing

Education record